Erika Idarraga

Work History

Del Sur Sports Bar & Grill

Long Island, NY

06.2020 - 04.2023

Supervised daily activities of restaurant and Number employees.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Set employee schedules, delegated work, and monitored food quality and service performance.
Recruited, hired, and trained talented staff to fill vacancies.
Managed payroll, daily deposits, and cost controls.
Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
Purchased food and cultivated strong vendor relationships.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Greet bar guests with a friendly and helpful attitude at all times.
Provide guests with drink suggestions and menu information.
Keep up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
Maintain a clean and orderly bar.
Maintained positive relationships with local community and government officials.
Coordinated with catering staff to deliver food services for special events and functions.

Zengo

Manhattan, NY

02.2017 - 01.2020

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept bar presentable and well-stocked to meet customer needs.
Crafted special drink and cocktail menu items for seasonal offerings.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Obtained cash bank and stocked service bar to prepare for operation.
Followed strict recipes and drink measurements to minimize product used.
Served high customer volumes during special events, nights, and weekends.
Explained daily specials and beverage promotions to exceed daily sales goals.
Developed creative bar menus and drink recipes by researching emerging industry trends.

Cafe Frida

Manhattan, NY

01.2016 - 01.2017

Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Recorded food and drink orders and served customer requests to the highest standards.
Maintained full product knowledge of menu and specials.
Made suggestions to customers based on preferences.