Nitzylee Rodriguez
Wildwood,Florida
Summary
To obtain a position in a distinguished organization where I can utilize my expertise in the certified medical assistant industry. Recent graduate with foundational knowledge in medical field, and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive, and to be an asset to the company and assist them in achieving their goals.
I am a results-oriented and high-energy hands-on professional, with a successful record of experience in different industries where the common goals were in customer and patient service. Major strengths include strong leadership, very detailed orientated and a competent strong team player. Accustomed to working in fast paced environments with the ability to think quickly and successfully handled difficult situations. Fluent in English and Spanish.
Overview
18
18
years of professional experience
Work History
Server/Bartender
Tierra Del Sol Bar and Grill
08.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Cooper Hawks Winery Restaurant
04.2018 - 08.2022
- Take orders, deliver food correctly and in time with proper etiquette from the restaurant
- Responsible for petite cash and money
- Smile and customer service
- Knowledge of wine, including grapes and process of production.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
THE CHEESE COURSE REST (Pembroke Pines Store)
02.2017 - 04.2018
- Provide friendly, personable customer service
- Generate repeat and referral business
- Assist manager with wine and alcohol selections
- Rewarded with bonus for providing exceptional level of service
- Assist MOD on opening, closing and day to day restaurant related matters
- Assist on new hire training
- Take orders and cashier duties.
Receptionist/Front Office
MD. JOHN B. HYLTON (Medical Office)
02.2016 - 04.2018
- Calling and verifying insurance for patient's benefits, getting authorizations for procedures performed in office and hospitals
- Responsible for collecting co-pays outstanding balances of patients
- Scheduling patient's appointments at office and out of office
- Answering phones, filing and preparing patients charts, checking in and outpatients
- Refilling medications to patients
- Responsible for posting charged of echocardiogram; pacemakers check and some charges.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Receptionist/Front Office
MAJID MAZHAR MD. (Medical Office)
07.2014 - 04.2016
- Calling and verifying insurance for patient's benefits, getting authorizations for procedures performed in office and hospitals
- Responsible for collecting co-pays outstanding balances of patients
- Scheduling patient's appointments at office and out of office
- Answering phones, filing and preparing patients charts, checking in and outpatients
- Refilling medications to patients
- Responsible for posting charged of echocardiogram; pacemakers check and some charges.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected [Type] payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist/Front Office
BRIETSTEIN & STRAUSS DPM, PA (Medical Office)
01.2007 - 12.2011
- Calling and verifying insurance for patient's benefits, getting authorizations for procedures performed in office and hospitals
- Responsible for collecting co-pays outstanding balances of patients
- Scheduling patient's appointments at office and out of office
- Answering phones, filing and preparing patients charts, checking in and outpatients
- Refilling medications to patients
- Responsible for posting charged of echocardiogram; pacemakers check and some charges.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Certified Medical Assistant - Medical
Life Line Institude Ocala
Ocala, FL08.2024
No Degree - Nursing Education
Taylor College
Belleview, FL01.2022
No Degree - Nursing
Southeastern Collage
Hialeah, FLHigh School Diploma -
Colegio La Milagrosa
Puerto Rico05.1998
Skills
- Medical office administration
- Phlebotomy
- HIPAA Compliance
- Payment Collection
- Patient-focused care
- Equipment Sterilization
- Insurance Verification
- Patient Feeding
- CPR
- First Aid
- Data Entry
- Patient Scheduling
- Medical Procedures
- EMR / EHR
- Electronic Medical Records
- Compassionate caregiver
- Medical terminology knowledge
- Maintaining confidentiality
- Emergency procedures understanding
- Vital signs monitoring
- Appointment Setting
- Patient bathing
- Fluent in Spanish and English
References
Reference upon request
Timeline
Server/Bartender
Tierra Del Sol Bar and Grill
08.2022 - Current
Server
Cooper Hawks Winery Restaurant
04.2018 - 08.2022
Server
THE CHEESE COURSE REST (Pembroke Pines Store)
02.2017 - 04.2018
Receptionist/Front Office
MD. JOHN B. HYLTON (Medical Office)
02.2016 - 04.2018
Receptionist/Front Office
MAJID MAZHAR MD. (Medical Office)
07.2014 - 04.2016
Receptionist/Front Office
BRIETSTEIN & STRAUSS DPM, PA (Medical Office)
01.2007 - 12.2011
Certified Medical Assistant - Medical
Life Line Institude Ocala
No Degree - Nursing Education
Taylor College
No Degree - Nursing
Southeastern Collage
High School Diploma -
Colegio La Milagrosa
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