Erika Jilpas
Killeen,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
File Clerk/Paralegal
Brett H. Pritchard
Killeen, TX
05.2022 - Current
- Maintained records of filing for over 1,100 active cases, including document tracking and storage locations.
- Classified information into chronological, alphabetical, or numerical order.
- Scanned documents into electronic database system for archiving purposes.
- Filed pleadings, motions, and orders with court clerk to meet strict deadlines.
- Collaborated with attorneys on various projects including drafting motions, organizing evidence and preparing exhibits for trial.
- Submitted electronic filings and organized court materials, schedules and actions.
Technical Support Agent
Teleperformance / Apple
Killeen, Texas
07.2020 - 05.2021
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Brand Ambassador
American Eagle Outfitters
Killeen, Texas
08.2012 - 07.2020
- Designed, filled, and arranged eye-catching product floor sets to increase sales
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store
- Organized and stocked merchandise to keep necessary levels for sales demand.
Customer Service Representative
Teleperformance / United Health Care
Killeen, Texas
07.2016 - 05.2018
- Tracked progress of all outstanding insurance claims.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Education
Certificate of Paralegal Studies -
Central Texas College
05.2021
Associates of Science - Criminal Justice -
Central Texas College
05.2015
Skills
- Licensed Notary Public
- Help Desk Support
- Computer Service Support
- Microsoft Windows and Office
- File Organization
- Experience Proofreading
- Hardware and Software Repair
- Clerical Assistance
Timeline
File Clerk/Paralegal
Brett H. Pritchard
05.2022 - Current
Technical Support Agent
Teleperformance / Apple
07.2020 - 05.2021
Customer Service Representative
Teleperformance / United Health Care
07.2016 - 05.2018
Brand Ambassador
American Eagle Outfitters
08.2012 - 07.2020
Certificate of Paralegal Studies -
Central Texas College
Associates of Science - Criminal Justice -
Central Texas College
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