Quiana Richardson

• Maintained accurate and compliant client documentation.
• Assessed client needs through interviews with individuals, families, and groups.
• Coordinated care and resources with multidisciplinary teams.
• Connected families with community services, including housing and financial aid.
• Provided compassionate support and crisis intervention.
• De-escalated conflicts and facilitated resolution strategies.
• Advocated for client rights and ensured service accessibility.

• Supervise a team of 10 staff members, fostering employee development and enhancing departmental productivity
• Administered and developed programming for residential facilities, resulting in a 20% increase in program effectiveness
• Maintain fiscal accountability for allocated programs
• Coordinate training initiatives and program scheduling in collaboration with the Mentoring Coach, resulting in improved staff competency
• Develop and implement therapeutic objectives and treatment plans, leading to 30% improvement in client outcomes
• Act as a liaison between staff and other organizational departments, facilitating effective communication and collaboration

• Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
• Utilized problem-solving skills to address complex customer needs effectively.
• Identified potential safety hazards through routine checks of supplies, equipment and environment.
• Collaborated with team members to ensure optimal service quality for all customers.
• Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.

• Payroll, employment verification, event planning
• Performed general office and administrative duties
• Streamlined administrative processes for improved team efficiency and productivity.
• Enhanced office organization with effective filing systems and document storage solutions.

• Maintained the yearly flowerbeds
• Secured the grounds and offices
• Patrolled the cemetery grounds
• Assisted with funeral processions

• Scheduled appointments at local offices to have taxes prepared
• Transferred calls to appropriate tiers for tax preparation assistance

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Assisted customers with online tax preparation

• Facilitated weekly book club for female youth
• Mentored female youth ages 14-17
• Engaged youth in discussions of goals, values, education, and career options daily