Ken Nereim
Waterford,MI
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Bravo Cucina Italiana
Rochester Hills, MI
01.2025 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
General Manager (GM)
Bar Louie
Livonia, MI
01.2021 - 01.2025
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Developed and executed strategies to increase revenue and profitability, resulting in a XX% growth in sales
- Led a team of XX employees, providing training, guidance, and support to ensure high-quality service delivery
- Established and maintained relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of supplies
- Created and implemented standard operating procedures (SOPs) to improve efficiency and consistency across all departments
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Collaborated with the marketing department to develop promotional campaigns that increased customer traffic by XX%
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions as needed
- Managed inventory levels effectively, minimizing waste while ensuring sufficient stock availability at all times
Operations Manager
Joe Muer seafood
Detroit, MI
10.2020 - 01.2021
- Managing P&L, 6 manager, 2 executive Chef, 2 Sous Chef, 32 servers, 15, bus, 20 line cooks, Pantry chef and 10 Bartenders. Managers Inventory and Labor. Very Fluid in leadership. Joe Muer was a 357 seat restaurant and annual revenue of $14,000,000. Very well oiled machine.
Multi-Unit General Manager
Detroit (Iconic Collection)
Detroit, MI
10.2017 - 08.2020
- Oversaw the operations of multiple units, ensuring consistent delivery of high-quality products and services
- Managed a team of 15 managers and 170 employees across multiple locations
- Developed and implemented standardized operating procedures to improve efficiency and productivity across all units
- Implemented training programs to enhance employee skills, resulting in improved customer service ratings
- Conducted regular performance evaluations for managers and staff members, providing feedback for professional development
- Ensured compliance with company policies, procedures, and regulatory requirements at all units
- Implemented technology solutions such as POS systems or inventory management software to streamline operations
- Streamlined communication between different units by implementing regular meetings or digital platforms
- Increased employee engagement levels through recognition programs or team-building activities
Server /Bartender/Trainer/ Line cook/Bar Manager
Hard Rock Cafe
Detroit, MI
02.2006 - 10.2017
- Served and Bartended in high volume shifts, was a salaried manager for a couple years as well, I trained on the training team and was a Hard Rock Ambassador, where we did a lot of charity events and went out and helped the citizens of Detroit and hosted Clean up parties at Belle Isle, volunteered at local schools to read to children and much more!
- I worked in the kitchen in multiple areas for a few years on and off, I worked in prep, pantry/ sauté and the main hot line. Flat Top.
Bartender
Punch Bowl Social
Detroit, MI
01.2015 - 09.2016
- Worked here when I dropped down to part-time at the Hard Rock Cafe. Bartended on the main Bar (360), worked on the events team, made craft cocktails at a very high Volume with style and etiquette. Made shrubs, syrups, bitters and scratch juices. Made boozie shakes and had fun with the people that came in and my team. Made a lot of memorable experiences for the guests.
Corporate Trainer
Famous Dave's
Roseville, MI
10.2003 - 05.2005
- Travelled the country opening up different stores, trained FOH and BOH staff including Management giving them in depth training to assure the staff was ready to carry out the execution to the famous Dave’s vision, opened a total of 12 restaurants
Busser/Food Runner/Barback
Grosse Pointe Little club
Grosse Pointe Farms, MI
03.2000 - 10.2003
- Carried trays stacked with food, down 2 flights of stairs to the dining room, the bar or outdoor events, weddings, parties etc as well as cleaning up the tables and running the dirty dishes and silver tops to the upstairs dish tank. Learned about urgency and deliverance of food, watering and serving the high class member.
- I spent a couple years under the Chef’s wing, his name was Matt Prentice. He stepped in for the last couple of years as a consultant, this is where I got the taste for being a chef and management. I learned various techniques and tricks of the trade.
Busser/Dishwasher
Timmons Family Diner
Saint Clair Shores, MI
04.1998 - 10.2000
- Started as a dishwasher, host and Busser . Learned from a great Chef and got into cooking at a very young age. Timmons shut down and the owner moved back to Korea but, In the time I worked for him, I learned so much and this gentlemen was the reason I fell in love with the industry.
Education
Associate - Media and communication arts
Macomb Community College
Warren, MIHigh school - undefined
Lakeshore High School
05.2002
Skills
- Email Marketing
- Supervising experience
- Succession planning
- Barback
- Scheduling
- Microsoft Excel
- Leadership
- Communication skills
- Process improvement standards implementation
- Inventory
- Excel (5 years)
- Email marketing
- Administrative experience
- Web Design
- Bartending
- Account management
- Catering
- Content creation
- Spirits experience
- Food service management
- Banquet Experience
- Business development
- Budgeting
- Management
- Conflict management
- WordPress
- Cashiering
- Analysis skills
- Sales management
- Cold calling
- Adobe After Effects
- Technical support
- Retail sales
- Sales Management
- Fine dining experience
- POS
- Restaurant Management
- Financial report writing
- Cocktail experience
- Inventory management
- Upselling
- Adobe Premiere
- Digital Marketing
- Assistant Manager Experience
- Profit & loss
- Time management
- Digital marketing
- Crew management
- Forklift
- Cash register
- Serving
- Payroll
- Photography
- Hotel experience
- Sales
- Sales growth strategy
- Indesign (2 years)
- OpenTable
- Content Creation
- Adobe Dreamweaver
- Adobe Creative Suite
- Client relationship development
- Profit & Loss
- Project management
- Accounting
- Operational management
- Windows
- Hospitality
- Continuous improvement
- Busser
- Payroll management
- Microsoft Word
- Wine knowledge
- Sanitation
- Cost management
- Technical Support
- Cooking
- Casual dining experience
- Classroom experience
- Cash handling
- Upscale casual experience
- Cost control
- Team Building
- Microsoft Powerpoint
- Food safety
- Product demos
- Restaurant experience
- Operations
- Restaurant Server
- Customer service
- Training
- Strategic planning
- Waiter
- Strategic management
- Branding
- Guest services
- Hospitality management
- Adobe Photoshop
- Training & development
- Team development
- Customer relationship management
- Mixologist
- Business analysis
- Marketing
- Adobe Acrobat
- Compliance management
- Guest Services
- Bar
- Search Engine Optimization (SEO)
- Social Media Management
- Graphic Design
- Retail sales
- Organizational skills
- Financial acumen
- Team management
- Typography
- Microsoft Access
- Word
- Computer skills
- Events management
- Contracts
- Operations management
- Food service staff productivity monitoring
- Layout Design
- Adobe Illustrator
- Social media management
Certification
- Bartender License
- Food Handler Certification
- TABC Certification
- Driver's License
- ServSafe
Accomplishments
Curated 3 concept Food and Beverage menu for Dan Gilbert. Created policies and procedures not limited to curating vendor relationships to build out the 3 concepts.
Timeline
General Manager
Bravo Cucina Italiana
01.2025 - Current
General Manager (GM)
Bar Louie
01.2021 - 01.2025
Operations Manager
Joe Muer seafood
10.2020 - 01.2021
Multi-Unit General Manager
Detroit (Iconic Collection)
10.2017 - 08.2020
Bartender
Punch Bowl Social
01.2015 - 09.2016
Server /Bartender/Trainer/ Line cook/Bar Manager
Hard Rock Cafe
02.2006 - 10.2017
Corporate Trainer
Famous Dave's
10.2003 - 05.2005
Busser/Food Runner/Barback
Grosse Pointe Little club
03.2000 - 10.2003
Busser/Dishwasher
Timmons Family Diner
04.1998 - 10.2000
Associate - Media and communication arts
Macomb Community College
High school - undefined
Lakeshore High School