Erika Jones
Troy
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager on Duty
Krystal's Restaurant
Troy
07.2017 - Current
- Ensured compliance with safety regulations, company policies, and procedures.
- Reviewed daily sales reports to identify areas of improvement.
- Promoted products and services offered by the company through various media channels.
- Trained new employees on job duties and company policies.
- Delegated tasks among team members according to their strengths and abilities.
Assistant Store Manager
Jacks Family Resturant
Troy
03.2018 - 05.2023
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Organized weekly meetings with department heads to review progress on key objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Manager
McDonald's
Troy
09.2003 - 05.2015
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
High School Diploma -
Bullock County High
Union Springs, AL05-1998
Skills
- Sales analysis
- Inventory management
- Team training
- Regulatory compliance
- Customer service
- Task delegation
- Employee recruitment
- Performance monitoring
- Conflict resolution
- Staff coaching
- Leadership development
- Customer service focus
Certification
Serv safe certified
Customer service class
Hospitality training
Websites
References
References available upon request.
About Me
I also am employed at the technical art school where I volunteer for baseball games confession stand as well as substitute teacher for someone has to be out or calls in.
Timeline
Assistant Store Manager
Jacks Family Resturant
03.2018 - 05.2023
Manager on Duty
Krystal's Restaurant
07.2017 - Current
Manager
McDonald's
09.2003 - 05.2015
High School Diploma -
Bullock County High