Selina Nava
Edinburg,TX
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Manager on Duty
76 Bar and Kitchen
McAllen, Texas
02.2020 - 01.2021
- Supervised daily operations of bar and kitchen to ensure efficient service.
- Trained and mentored staff on food safety and customer service standards.
- Managed inventory levels and placed orders for supplies as needed.
- Coordinated staff schedules to meet peak customer demand effectively.
- Ensured compliance with health regulations during food preparation and service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Assisted in implementing new menu items based on seasonal availability.
- Led team meetings to communicate updates and encourage collaboration among staff.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Performed administrative tasks such as filing documents or preparing reports.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Reviewed daily sales reports to identify areas of improvement.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Trained staff on menu items and customer service standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Customer Service Representative
Fork to fit
01.2018 - 01.2019
- Assisted customers with product inquiries and order status updates.
- Handled customer complaints and resolved issues efficiently.
- Processed orders accurately using the company's point-of-sale system.
- Collaborated with team members to improve service delivery standards.
- Educated customers about product features and benefits effectively.
- Supported promotional efforts by informing customers about ongoing sales events.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on new products and services offered by the company.
Education
Edinburg North High School
Edinburg , TxSome College (No Degree) -
South Texas College
McAllen, TXSkills
- Inventory management
- Staff training
- Customer service
- Menu development
- Conflict resolution
- Team collaboration
- Sales analysis
- Quality assurance
- Scheduling coordination
- Effective communication
- Problem solving
- Sales and marketing
- Staff training and development
- Employee engagement
- Customer service focus
- Performance feedback
- Policy enforcement
- Training and mentoring
- Team building
- Payroll processing
- Public speaking
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Texas Food Handlers & Texas Alcohol License
Timeline
Manager on Duty
76 Bar and Kitchen
02.2020 - 01.2021
Customer Service Representative
Fork to fit
01.2018 - 01.2019
Edinburg North High School
Some College (No Degree) -
South Texas College