Erika Joy Diaz
Goleta,USA
Summary
Bringing more than five years of customer service experience, I am dedicated to ensuring customer satisfaction and leaving a lasting, positive impression. I approach every interaction with empathy, attention, and a genuine commitment to enhancing each client’s experience.
Overview
9
9
years of professional experience
Work History
Operations Assistant
Green Rush Alliances
Goleta, CA
03.2025 - Current
- Mange 3PL customer shipments and custom orders.
- Monthly 3PL Analysis Report.
- Assist with COGS Report for completed projects.
- Receive, inspect, and organize raw ingredients.
- Utilize Monday boards to organize POC shipment information, future projects, and inventory updates.
- Maintain and update our ERP system, Finale
- Use purchase orders to determine accurate raw ingredient cost.
- Utilizing Google drive for organizing and documenting information.
Server
Flor De Maiz
Santa Barbara, CA
03.2021 - Current
- Deliver a warm and memorable dining experience for guests.
- Provide tailored recommendations based on allergies and preferences.
- Upsell drinks, appetizers, and specials.
- Maintain excellent customer satisfaction through consistent follow-up.
Lead Server
Los Agaves
Goleta, CA
07.2017 - 10.2023
- Handled cash and processed payments accurately.
- Used POS system for orders and transactions.
- Provided recommendations based on guests preferences and dietary needs.
- Led team during high-volume shifts, ensuring smooth service.
- Communicated with kitchen staff to resolve issues promptly.
Teller
Union Bank
Santa Barbara, CA
12.2019 - 12.2020
- Assisted customers with deposits, withdrawals, transfers, and money orders.
- Ensured accuracy in all transactions with strong attention to detail.
- Communicated effectively to resolve customer concerns.
- Collaborated with team members to maintain efficient workflow.
Education
Associate Degree - Business Administration
Santa Barbara City College
Santa Barbara, CASkills
- 3PL Operations
- Customer Communication
- Cost Analysis
- Inventory Upkeep
- COGS support
- A positive and outgoing nature
- Effective at working with others
- Customer oriented
- Google Workspace
- Monday
- Finale Inventory Systems
Languages
English
Spanish
Interests
American Sign Language
Traveling
Craft Baking
Timeline
Operations Assistant
Green Rush Alliances
03.2025 - Current
Server
Flor De Maiz
03.2021 - Current
Teller
Union Bank
12.2019 - 12.2020
Lead Server
Los Agaves
07.2017 - 10.2023
Associate Degree - Business Administration
Santa Barbara City College