Erika Kissack
Rochester,NY
Summary
Dynamic professional with a proven track record in customer service and office management. Skilled in multitasking, time management, and appointment scheduling, ensuring efficient front office operations. Known for fostering strong client relationships and delivering memorable customer experiences. Committed to continuous learning and adapting quickly to new challenges.
Overview
34
34
years of professional experience
Work History
Front Office Coordinator
Four Corners Eyecare
Rochester, USA
01.2022 - Current
- Oversaw patient flow from check-in through payments and follow-up scheduling.
- Verified insurance eligibility and collected copays during service.
- Managed contact lens inventory to ensure product availability.
- Updated patient charts using eyemd EMR with strict accuracy.
- Coordinated scheduling and appointment confirmations for efficient office operations.
- Maintained welcoming atmosphere at front desk for patients.
- Resolved patient inquiries promptly, ensuring satisfaction and trust.
- Implemented office policies to enhance efficiency and compliance.
Assistant
Four Corners Eyecare
Rochester, USA
10.2009 - 01.2022
- Ensured accuracy in data entry while managing patient records.
- Handled phone inquiries, providing information on services and products.
- Supported insurance verification processes for efficient patient billing.
- Organized filing systems to maintain document integrity and accessibility.
- Entered data into databases with precision and efficiency.
- Maintained confidentiality of sensitive information with integrity.
- Fostered positive relationships with staff and management to enhance collaboration.
- Provided reception coverage during staff absences and breaks.
Executive Assistant
Various Clients
New York, USA
01.2006 - 09.2009
- Provided high-level administrative support to senior executives across multiple industries.
- Coordinated schedules and appointments for clients, optimizing time management for executives.
- Managed correspondence across multiple platforms, improving communication flow and responsiveness.
- Monitored incoming emails, responding promptly to ensure timely communication.
- Acted as liaison between executives and stakeholders to streamline interactions.
- Facilitated client interactions by providing timely professional support, enhancing client satisfaction.
- Maintained confidential records related to executive operations with integrity.
- Assisted in tracking project timelines and deliverables diligently.
Contact Lens Technician
Film & Television Productions
Los Angeles, USA
01.1992 - 09.2009
- Administered and observed SFX contact lens usage on actors during television and film shoots in LA and New York, coordinating efforts with makeup artists and directors.
Education
Bachelor of Arts - Theater
State University of New York At Fredonia
Skills
- Patient flow coordination
- Appointment scheduling
- Scheduling and calendar management
- Contact lens inventory management
- Front office management
- Foxfire PM and EMR systems
- HIPAA compliance
- Patient flow coordination
- Inventory management
- Microsoft Office proficiency
- Problem solving
- Written and verbal communication skills
- Front office management
Timeline
Front Office Coordinator
Four Corners Eyecare
01.2022 - Current
Assistant
Four Corners Eyecare
10.2009 - 01.2022
Executive Assistant
Various Clients
01.2006 - 09.2009
Contact Lens Technician
Film & Television Productions
01.1992 - 09.2009
Bachelor of Arts - Theater
State University of New York At Fredonia