Holly Wilkerson

• Gained hands-on experience in a surgical dental setting, supporting endodontic, periodontic, implant, and oral surgery procedures.
• Foster a positive patient experience by creating a welcoming environment, addressing patient concerns, and providing effective solutions.
• Assist patients through registration, onboarding, insurance verification, and pre- and post-operative care instructions.
• Convey treatment plans, payment options, insurance coverage, and office policies for clear understanding.
• Maintain accurate patient records and ensure HIPAA compliance.
• Support the office’s day-to-day operations, including coordinating internal communication, and assisting medical professionals.
• Manage appointment scheduling, confirmations, and follow-ups to ensure a productive office schedule.
• Process billing, insurance claims, invoices, and financial transactions accurately.
• Oversee office budget, expenses, inventory, and payroll administration.
• Contribute to revenue growth by researching market opportunities and implementing strategies to expand the patient base and dentist’s network.

These responsibilities were similar to those performed at Denver Dental Specialties, including office management, patient experience, marketing, and operational planning. To avoid redundancy, detailed responsibilities are not repeated on this resume but can be provided upon request.

• Developed expertise in patient engagement, creating a calming environment for pediatric patients, and ensuring positive dental experiences.
• Managed overall office operations, including insurance processing, patient scheduling, and supporting the launch of a new location.
• Led marketing initiatives to grow the patient base, and increase office visibility.
• Oversaw the office build-out and coordinated with medical vendors to ensure readiness for patient services.
• Developed and executed marketing strategies for the grand opening of the new location.
• Implemented a new patient management system to streamline operations and improve patient care.
• Managed office credentialing processes to ensure compliance and operational efficiency.

These responsibilities were similar to those at Denver Dental Specialties and Kids Mile High Pediatric Dentistry, focusing on patient experience. To keep this resume concise, details have been simplified but are available upon request.

• Ensured seamless office operations and supported multiple providers.
• Managed high-volume scheduling and patient interactions.

Leadership & Team Development

• Motivated and developed associates to achieve their potential, fostering teamwork and collaboration—skills transferable to mentoring healthcare staff to ensure high-quality care.
• Recruited, developed, and retained qualified associates—skills useful for staffing and team-building in healthcare, ensuring the right personnel are available for patient care.
• Utilized training tools to develop associate potential, similar to continuing education and skill development in healthcare teams.
• Provided coaching and feedback to improve performance—transferable to mentoring healthcare staff to improve clinical skills and patient care.

Communication & Collaboration

• Communicated effectively with associates, peers, and supervisors, ensuring clear and accurate information flow—critical in healthcare settings for smooth patient handoffs and team coordination.
• Fostered a positive and collaborative work environment, encouraging feedback and innovation—important in a healthcare setting where teamwork and communication are key to patient care.
• Addressed and resolved customer concerns promptly—similar to handling patient complaints or concerns with care and professionalism.

Operational Management & Efficiency

• Drove store sales and maximized revenue by setting goals and managing resources—skills transferable to managing healthcare budgets and maximizing patient care efficiency.
• Planned and managed payroll within budget, an essential skill for managing healthcare staffing and patient care resources effectively.
• Ensured compliance with company policies and procedures—similar to adhering to healthcare regulations, ensuring patient safety and care standards.
• Achieved accuracy in financial processes like markdowns, shipping, and cash control—important in ensuring accuracy in patient billing and medical records.
• Executed company directives, including product placement and visual merchandising—skills transferable to managing medical equipment placement or organizing healthcare spaces.
• Minimized shrink and controlled inventory, ensuring accuracy—similar to managing medical supplies and maintaining patient care inventory in healthcare.
• Maintained a clean, organized environment, adhering to company standards—critical for ensuring safety and cleanliness in a healthcare setting.
• Followed safety protocols to ensure a safe environment—directly applicable to following patient safety standards and regulations in healthcare.

Customer & Patient Service

• Established and modeled exceptional customer service—similar to delivering compassionate patient care and creating a positive patient experience.
• Addressed and resolved customer challenges and complaints promptly with positive solutions—skills transferable to providing patient care and addressing concerns in healthcare.

Adaptability & Initiative

• Took initiative to assume additional responsibilities—essential in healthcare for taking on new tasks or patient care needs as they arise.
• Adapted to changes in direction and priorities—critical in a healthcare setting where patient needs and priorities can change quickly.
• Demonstrated a "Whatever It Takes!" attitude—valuable for working in healthcare where flexibility and dedication are essential to providing the best patient care.

Held similar responsibilities across various retail positions at Rue21, Charming Charlie, and Claire’s, including team leadership, customer service, training, operational management, and ensuring a positive and compliant store environment. These roles helped strengthen transferable skills essential for healthcare, such as communication, adaptability, crisis management, and organizational efficiency.

Held similar responsibilities across various retail positions at Rue21, Charming Charlie, and Claire’s, including team leadership, customer service, training, operational management, and ensuring a positive and compliant store environment. These roles helped strengthen transferable skills essential for healthcare, such as communication, adaptability, crisis management, and organizational efficiency.