Melissa Valerio
Queens
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Dental Specialties
02.2024 - 11.2024
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Client Advisor
Calvin Klein
05.2024 - 10.2024
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Mail Clerk
Breaking Ground
04.2022 - 03.2023
- Labeled packages with clear, correct information to reduce mailing errors.
- Updated and maintained mailing lists and customer records.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Dental Receptionist
Queens Dental P.C.
02.2021 - 03.2022
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Associate of Arts - Liberal Arts And Sciences
City College of San Francisco
San Francisco, CA06-2017
High School Diploma -
Academy of Arts & Science
San Francisco, CA05-2014
Skills
- Dental staff support
- Patient documentation
- Pleasant speaking voice
- Patient scheduling
- Insurance verification
- Records management
- Appointment scheduling
- Excellent multitasking capability
- Incoming call reception
- Punctual and reliable
- Issue resolution
Languages
Spanish
Native or Bilingual
Timeline
Client Advisor
Calvin Klein
05.2024 - 10.2024
Dental Receptionist
Dental Specialties
02.2024 - 11.2024
Mail Clerk
Breaking Ground
04.2022 - 03.2023
Dental Receptionist
Queens Dental P.C.
02.2021 - 03.2022
Associate of Arts - Liberal Arts And Sciences
City College of San Francisco
High School Diploma -
Academy of Arts & Science
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