Sanjuanita Ybarra Hernandez
Brownsville,TX
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols. Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
25
25
years of professional experience
Work History
Front Desk /Insurance Verification Coordinator
Valley Baptist Physician Network
09.2023 - Current
- Verified client information by analyzing existing evidence on file
- Collaborated with the patient registration team to verify insurance coverage and obtain necessary authorizations, reducing delays in service provision.
- Reduced discrepancies in billing by consistently obtaining accurate patient information and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Assistant Clinical Coordinator
WellMed Medical Management - United Health Group
07.2017 - 08.2023
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Front Desk Receptionist
Valley Doctors Clinic
01.2000 - 06.2014
Education
High School Diploma -
Gladys Porter High School
06.1991
Skills
- Care Quality Assessments
- Medical Records Management
- Laboratory Results Management
- Physical Assessment
- Patient Services Management
- Health Information
- Administrative Assistance
- Patient Flow Coordination
- Patient Information
bilingual
Speaking english & spanish fluently .
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk /Insurance Verification Coordinator
Valley Baptist Physician Network
09.2023 - Current
Assistant Clinical Coordinator
WellMed Medical Management - United Health Group
07.2017 - 08.2023
Front Desk Receptionist
Valley Doctors Clinic
01.2000 - 06.2014
High School Diploma -
Gladys Porter High School
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