Erika Kuhn
Summary
Proven Organizational Leader skilled in cultivating adaptable, creative and productive teams, analytical problem solving, developing efficient systems and tactical plans, and applying rigorous financial oversight to meet and exceed strategic business goals. Diplomatic and companionate manager who uses independent decision-making and collaboration to foster a high morale work environment, while upholding policies and organizational values with integrity.
Overview
8
8
years of professional experience
Work History
Director of Operations
Providore Fine Foods
01.2017 - 10.2023
- Oversaw day-to-day financial, administrative, and retail sales activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth.
- Collaborated with team leaders to develop and execute long-term business goals through formalized trainings, mentoring and coaching, and decisive performance management.
- Tracked trends and organized data to forecast performance and create revenue, COGS and expense targets.
- Created and monitored purchasing and labor budgets and reduced financial inconsistencies by reviewing monthly financial statements.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase profits.
- Recruited, hired, and oversaw HR actions regarding staff position management, compensation, hiring proposals and new hire onboarding.
- Managed employee disputes and complex, confidential matters ranging from performance management to employee relations issues and harassment incidents.
- Valued building and nurturing customer relationships.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Lab Assistant & Cellar Worker
Willakenzie Estate
06.2016 - 12.2016
- Viticultural analysis, fruit processing, wine making and cellar maintenance.
Wine & Beer Sales
The Barrel & Bottle
08.2015 - 06.2016
- Customer service, bartending, sales, demos, inventory and merchandising.
Server, Bartender
Harvest Pizzeria
08.2015 - 06.2016
- Fast-paced gourmet dining service, food expo, hosting and bartending.
Education
B.S. Biology - Ecology & Evolutionary Biology
University of North Carolina
Asheville, NC05.2015
Skills
- Business Leadership
- Operations and Finance Oversight
- Strategic Planning and Execution
- Organizational Structuring
- Policy Development
- Staff Training/Development
- Risk Mitigation
- Conflict Mediation
- Talent Acquisition and Retention
- Customer Service
- Inventory Control
- Pricing Structures
- Vendor Sourcing
- Relationship Management
- Compensation Structuring
- HR policies and procedures
Timeline
Director of Operations
Providore Fine Foods
01.2017 - 10.2023
Lab Assistant & Cellar Worker
Willakenzie Estate
06.2016 - 12.2016
Wine & Beer Sales
The Barrel & Bottle
08.2015 - 06.2016
Server, Bartender
Harvest Pizzeria
08.2015 - 06.2016
B.S. Biology - Ecology & Evolutionary Biology
University of North Carolina
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