Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Laguardia

Miami,FL

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

5
5
years of professional experience

Work History

SoMi Pet Resort

Receptionist
12.2019 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Provided services efficiently and with high level of accuracy.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.

Quality Medical Group

Receptionist
02.2015 - 04.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Education

Associate of Science - Criminal Justice

Miami Dade College
Miami, FL
08.2016

Skills

  • Employee Performance Evaluations
  • Complex Problem-Solving
  • Customer Service Best Practices
  • Procurement Strategies
  • Critical Thinking
  • Concierge Services
  • Client Support
  • Client Needs Assessment
  • Customer Inquiries

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

SoMi Pet Resort

Receptionist
12.2019 - Current

Quality Medical Group

Receptionist
02.2015 - 04.2017

Associate of Science - Criminal Justice

Miami Dade College

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Erika Laguardia