Erika Largo
North Arlington,NJ
Summary
Accomplished retail sales and operations manager with 3+ years of experience in managing teams, implementing quality assurance protocols, and driving sales growth. Proficient in customer service, leadership, and budgeting. Possess a strong background in retail management, sales, and marketing.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Manager, Operations
Mulberry
08.2024 - Current
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
- Develop, implement, and maintain quality assurance protocols
- Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
- Ensure that operational activities remain on time and within budget
- Track staffing requirements, hiring new employees as needed
- Oversee accounts payable and accounts receivable departments
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Support Associate
Soma
02.2024 - Current
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Process customer orders and returns
- Provide product recommendations and information to customers
Manager, Operations
The Cotton On Group
02.2024 - Current
- Recruiting, training, supervising and appraising staff
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Retail Sales Lead
Bloomingdale's
10.2023 - 01.2024
- Ensured compliance with company policies regarding safety, security, data protection and customer service standards
- Managed a team of 10+ retail associates, providing guidance, feedback and disciplinary action as needed
- Provided leadership during peak hours of business activity by delegating tasks accordingly
- Cultivated relationships with customers to encourage repeat business
- Created and maintained an organized and efficient work environment
- Developed strong relationships with vendors for improved negotiation terms on pricing or shipping options which positively impacted profit margins.
Manager Leader and Operations
SKECHERS Retail
02.2023 - 10.2023
- Fostered positive employee relationships through communication, training and development coaching
- Leveraged and essential management tools
- Oversaw daily workloads and workflow for smooth operations
- Stock room experience
- Set goals for performance and deadlines to comply with company plans and vision
Sales Associate
Skechers
07.2022 - 01.2023
- Serves customers by helping them
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Finances
Restaurante don lucho
02.2019 - 01.2022
- Calculated and prepared checks for utilities, taxes and other payments
- Analyzed financial data to determine efficient use of resources
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Business Administration And Marketing - Accounting And Finance
Passaic County Community College
Paterson, NJ08-2025
GED -
Accounting School
Guayaquil, Ecuador 01.2022
Skills
- Weight Training
- Decision-Making
- Stretching Expertise
- Sales and Marketing
- Performance Coaching
- Customer Service (bilingual)
- Employee Scheduling
- Sales Support
- Digital Marketing
- Microsoft Excel
- Communication skills
- Microsoft Office
- Team management
- Cash register
- Cash handling
- Leadership
- Customer service
- Sales
- Accounting
- Restaurant experience
- Merchandising
- Marketing
- Spanish
- Bilingual
- Supervising experience
- Computer skills
- Office experience
- Data entry
- Retail sales
- English
- Microsoft Word
- Retail management
- Sales management
- Management
- Microsoft Outlook
- Property management
- Organizational skills
- Budgeting
- Data-driven decision-making
- Organizational improvement
- Reporting management
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
Professional Working
Timeline
Senior Manager, Operations
Mulberry
08.2024 - Current
Support Associate
Soma
02.2024 - Current
Manager, Operations
The Cotton On Group
02.2024 - Current
Retail Sales Lead
Bloomingdale's
10.2023 - 01.2024
Manager Leader and Operations
SKECHERS Retail
02.2023 - 10.2023
Sales Associate
Skechers
07.2022 - 01.2023
Finances
Restaurante don lucho
02.2019 - 01.2022
- Microsoft Office Specialist (MOS) Certification
Business Administration And Marketing - Accounting And Finance
Passaic County Community College
GED -
Accounting School
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