Erika Lavina
Santa Ana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
02.2019 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assistant Store Manager
Dunkin' Donuts
05.2015 - 12.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Science - Nursing
Santa Ana College
Santa Ana, CA03.2027
Skills
- Quality Control Analysis
- Coordination
- Excellent Memory
- Operational Efficiency and Safety
- POS System Operations
- Inventory Management
- Excellent time management skills to meet deadlines and work efficiently
- Customer service-oriented with commitment to providing high-quality service
- Ability to adapt quickly to changing priorities and work under pressure
- Basic computer skills for data entry and tracking packages
Objective
A highly motivated and dedicated individual seeking the position of Postal Support Employee (PSE) at USPS, utilizing exceptional organizational and communication skills to ensure efficient mail processing and delivery.
Timeline
Barista
STARBUCKS COFFEE COMPANY
02.2019 - 06.2022
Assistant Store Manager
Dunkin' Donuts
05.2015 - 12.2018
Associate of Science - Nursing
Santa Ana College
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