Erika Liu-Penn
Brackenridge,PA
Summary
Dynamic professional with a background in education and medical assisting, adept in decision-making and fostering inclusive environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Group Supervisor
Tender Care Learning Center
08.2021 - Current
- Supported children''s emotional well-being by creating a nurturing and inclusive atmosphere.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Liaised with parents and guardians to discuss child progress.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
- Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
Retail Sales Associate
Ross Dress For Less
09.2019 - 07.2021
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised new employees to use selling strategies and apply best practices.
English as a Second Language Teacher
I-Kid School
08.2014 - 05.2018
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Advised school administration on the selection of appropriate ESL resources and materials for use in the classroom setting.
- Established strong rapport with students, parents, and fellow educators, fostering positive relationships within the school community.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
Education
No Degree - Early Childhood Education
Clarion University of Pennsylvania
Clarion, PAMedical Assistant 2 Year - Medical Assisting
Career Training Academy
New Kensington, PA05.2008
High School Diploma -
Highlands High School
Natrona Heights, PA06.2004
Skills
- Decision-making capabilities
- Health and safety procedures
- Medical terminology knowledge
- Vital signs monitoring
- CPR
- Compassionate caregiver
- First Aid
- Professionalism and Ethics
- Continuous learning mindset
- Adaptable
Timeline
Assistant Group Supervisor
Tender Care Learning Center
08.2021 - Current
Retail Sales Associate
Ross Dress For Less
09.2019 - 07.2021
English as a Second Language Teacher
I-Kid School
08.2014 - 05.2018
No Degree - Early Childhood Education
Clarion University of Pennsylvania
Medical Assistant 2 Year - Medical Assisting
Career Training Academy
High School Diploma -
Highlands High School
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