Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erika L Martin

Community Manager
Sunnyvale,CA
Erika L Martin

Summary

I am a diligent employee with excellent customer service abilities, strong multitasking skills, and effective time management. I am committed to ensuring that customers have a pleasant and unforgettable experience. Eager to embrace new challenges, I am a highly driven individual. Alongside my robust work ethic and flexibility, I have outstanding interpersonal skills, as well as remarkable hand-eye coordination and fine motor skills. I can build and sustain productive working relationships and communicate efficiently with my peers. I have the capability to learn new skills swiftly and perform well independently. Besides being a good listener, I collaborate effectively with others. The key traits of my character include my enthusiasm, quick learning ability, and teamwork capabilities. It would be a privilege to contribute to a dynamic organization that seeks to leverage my experience and skills while fostering their growth.

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. I'm a dedicated Community Manager with 13 years of experience. Improves the building and the property for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Overview

19
years of professional experience

Work History

Cushman & Wakefield

Community Manager
08.2023 - Current

Job overview

  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Monitored community acivities and maintained compliance within the company.
  • Streamlined operations by communicating efficiently with clients, and keeping meticulous records.
  • Provided exceptional customer service through prompt responses to inquiries for the clients via email or phone call.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Addressed and resolved employee complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Trained new staff members on effective use 360 and Archibus tool.
  • Promoted a positive company culture within the company by highlighting employee achievements and sharing team success stories.
  • Evaluated building conditions and recommended improvements.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Conducting tours for new employees to help them become acquainted with the building and its available amenities.
  • Conducted training sessions for community volunteers, enhancing their skills and confidence in supporting community activities.
  • Worked with Vendors
  • Assist the Executive Administrator and the Intuitive staff

Stanford

Building Inspector (Temp)
06.2023 - 06.2023

Job overview

  • Managed over 40 staff members
  • Assisted with students move in and move out
  • Worked with staff to ensure apartments were ready move in and in ideal condition for students upon arrival
  • Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Conducts on-site inspections of the apartment units are in compliance with applicable codes and ordinances, and perform related work as required.
  • Photographing issues using Time Stamp
  • Perform accurate and efficient data entry tasks, including manually entering, verifying information
  • Created inventory list using Excel
  • Report maintenance and repair issues
  • Scheduled maintenance service
  • Maintains records of building and inspection activity, and completes related reports

EXOS/Google

GFit Fitness Program Staff/Facility Attendant
10.2012 - 04.2023

Job overview

  • Facility walk-thru of fitness center, and locker rooms
  • Weekly pool check: Temperature and chlorine levels
  • Supervised Aramark delivery towels service (Vendor)
  • Fit Up - Upcoming new fitness centers plan
  • Plan and assign responsibilities each work day
  • Monitor incoming vendors
  • Compiled and analyzed data utilizing Google Docs and Google spreadsheets
  • Sanitized all gym equipment
  • Requested maintenance orders to fix non-working equipment
  • Assisted with projects
  • Distributed Inventory
  • Responded to complaints in a timely manner
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Assisted with GUTS tickets
  • Created inventory list using Google Sheets
  • Created signage using Google drawing
  • PowerPoint
  • Ordered gym supplies, received and distributed packages
  • Greeted guest and vendors to assist in navigating space
  • Organized and restocked inventory
  • Scheduled maintenance service for equipment
  • Troubleshooting fitness equipment
  • Maintenance work on gym equipment
  • Reported security issues in the facility
  • Created layouts of each fitness center using Cybex Fitness Program

Slingshot/Stanford

Housekeeping
05.2012 - 09.2012

Job overview

  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Princeton Review

Administrative Assistant
07.2007 - 08.2008

Job overview

  • Answer multiple line phone
  • Data entry
  • Graded papers
  • Scanning & heavy duty photocopying
  • Appointment setting for high school students SAT Test.
  • Ordering materials for the office and students
  • Inventory
  • Heavy duty filing
  • Assist Co-Workers with projects
  • Created Power Points presentations
  • Mailing sensitive documents to students and teachers.
  • Registered students for the SAT, GMAT, MCAT and LSAT tests.

Education

Carlmont High School
Belmont

Diploma
06-2002

Everest University Online
Orlando

from Business Administration
05-2012

San Mateo College Cosmetology School
San Mateo

Certificate from Cosmetology
09-2003

University Overview

Certificated in Cosmetology

Skills

  • Teamwork
  • Microsoft Excel
  • Time Management
  • Ability to Work Under Pressure
  • Customer Service
  • Computer Skills
  • Power Tools
  • Carpentry
  • Building tours and inspections
  • Problem-solving
  • Workplace safety
  • Adaptability and flexibility
  • Property inspections
  • Relationship building

Timeline

Community Manager

Cushman & Wakefield
08.2023 - Current

Building Inspector (Temp)

Stanford
06.2023 - 06.2023

GFit Fitness Program Staff/Facility Attendant

EXOS/Google
10.2012 - 04.2023

Housekeeping

Slingshot/Stanford
05.2012 - 09.2012

Administrative Assistant

Princeton Review
07.2007 - 08.2008

Everest University Online

from Business Administration

San Mateo College Cosmetology School

Certificate from Cosmetology

Carlmont High School

Diploma
Erika L MartinCommunity Manager