Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Erika Loreto

Hesperia,CA

Summary

Proficient in customer service with a focus on effective communication and data entry. Experienced in managing member inquiries and enhancing service processes. Ready to leverage skills to drive operational excellence and improve client experiences.

Overview

10
10
years of professional experience

Work History

Member Service Representative

IEHP
Rancho Cucamonga, California
10.2023 - 08.2026
  • Provided guidance on healthcare services and resources available through IEHP.
  • Assisted members with enrollment and benefit inquiries effectively.
  • Coordinated communication between members and healthcare providers for seamless service delivery.
  • Collaborated with team members to streamline service processes and improve efficiency.

Receptionist

Desert Dental Group
Victorville, CA
06.2022 - 10.2023
  • Greeted patients warmly upon arrival to ensure a friendly atmosphere.
  • Managed appointment scheduling using dental office software system.
  • Answered phone calls promptly to assist with inquiries and appointment bookings.
  • Collected patient information and maintained accurate records in the database.

Catering Coordinator

Panera
Hesperia, California
04.2016 - 12.2021
  • Coordinated catering orders and ensured timely delivery for various events.
  • Developed relationships with clients to understand their specific catering needs.
  • Addressed customer inquiries and resolved issues related to catering services.
  • Met prospective customers through networking to increase local business and venue clientele.

Education

High School Diploma -

Hesperia High School
Hesperia
05-2016

Some College (No Degree) - Business Administration

San Joaquin Valley College
Visalia, CA

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Appointment scheduling
  • Data entry
  • Problem resolution
  • Sales strategy
  • Product recommendations
  • Document processing
  • Member account management
  • Quality assurance

LANGUAGES

English: Professional, Spanish: Professional

Timeline

Member Service Representative

IEHP
10.2023 - 08.2026

Receptionist

Desert Dental Group
06.2022 - 10.2023

Catering Coordinator

Panera
04.2016 - 12.2021

High School Diploma -

Hesperia High School

Some College (No Degree) - Business Administration

San Joaquin Valley College
Erika Loreto