Proficient in customer service with a focus on effective communication and data entry. Experienced in managing member inquiries and enhancing service processes. Ready to leverage skills to drive operational excellence and improve client experiences.
Overview
10
10
years of professional experience
Work History
Member Service Representative
IEHP
Rancho Cucamonga, California
10.2023 - 08.2026
Provided guidance on healthcare services and resources available through IEHP.
Assisted members with enrollment and benefit inquiries effectively.
Coordinated communication between members and healthcare providers for seamless service delivery.
Collaborated with team members to streamline service processes and improve efficiency.
Receptionist
Desert Dental Group
Victorville, CA
06.2022 - 10.2023
Greeted patients warmly upon arrival to ensure a friendly atmosphere.
Managed appointment scheduling using dental office software system.
Answered phone calls promptly to assist with inquiries and appointment bookings.
Collected patient information and maintained accurate records in the database.
Catering Coordinator
Panera
Hesperia, California
04.2016 - 12.2021
Coordinated catering orders and ensured timely delivery for various events.
Developed relationships with clients to understand their specific catering needs.
Addressed customer inquiries and resolved issues related to catering services.
Met prospective customers through networking to increase local business and venue clientele.
Education
High School Diploma -
Hesperia High School
Hesperia
05-2016
Some College (No Degree) - Business Administration
San Joaquin Valley College
Visalia, CA
Skills
Customer service
Effective communication
Team collaboration
Appointment scheduling
Data entry
Problem resolution
Sales strategy
Product recommendations
Document processing
Member account management
Quality assurance
LANGUAGES
English: Professional, Spanish: Professional
Timeline
Member Service Representative
IEHP
10.2023 - 08.2026
Receptionist
Desert Dental Group
06.2022 - 10.2023
Catering Coordinator
Panera
04.2016 - 12.2021
High School Diploma -
Hesperia High School
Some College (No Degree) - Business Administration