Erika Louis
Katy,TX
Summary
Dedicated healthcare professional with experience in insurance verification, medical billing support, and care coordination. Skilled in Epic EMR, patient advocacy, healthcare system navigation, and insurance education. Seeking a position in patient navigation, care coordination, healthcare administration, or insurance support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Health Worker
Harris Health System
03.2024 - Current
- Facilitated patient enrollment and eligibility determination for Harris Health Financial Assistance Program (FAP), Medicaid, and CHIP to improve access to healthcare services.
- Coordinated care by connecting patients to primary care, specialty services, and community resources.
- Support OB patients with Medicaid and CHIP enrollment to ensure continuity of prenatal and postpartum care
- Educate patients on insurance benefits, healthcare access, preventive services, and follow-up care
- Collaborate with clinical, financial, and administrative teams to support continuity of care
- Led community outreach initiatives to strengthen understanding of FAP application process and promote Harris Health resources.
- Document patient information accurately in Epic EMR system
- Created spreadsheets using MS Excel for monthly patient tracking
Patient Access Representative
Harris Health System
09.2019 - 03.2024
- Verify insurance eligibility, benefits, and authorizations to support accurate claims submission and reimbursement
- Register patients in high-volume outpatient clinics using Epic EMR, ensuring accurate demographic, insurance, and financial data
- Educated patients on insurance coverage and financial responsibilities to enhance understanding and compliance.
- Processed copays and balanced daily cash transactions to ensure accurate financial reporting.
Front Office Specialist I
Texas Children’s Hospital
08.2018 - 09.2019
- Coordinated patient check-in and registration to streamline urgent care operations
- Verified patient demographic and insurance information to enhance billing accuracy
- Collected copays and balanced daily financial deposits to maintain financial integrity
- Coordinated appointment scheduling for various departments and specialists.
Shipping Clerk
E-commerce Health & Fitness Retailer
06.2014 - 05.2017
- Coordinated shipments by USPS, UPS and Fedex systems using ShipStation
- Packed and labeled products for domestic and international shipments.
- Communicated with carriers to arrange pickups and resolve shipping issues.
- Performed inventory audits and data entry
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Assisted with loading and unloading merchandise at warehouse dock to streamline shipping operations
- Managed customer service calls, processed payments, and handled refunds and returns to ensure customer satisfaction
Education
Medical Billing and Coding Program -
Ultimate Medical Academy
Tampa05.2017
Skills
- Patient Navigation
- Care Coordination
- Community Health Work
- Medicaid & CHIP Enrollment
- Financial Assistance Programs
- Patient Advocacy
- Community Engagement
- Healthcare Documentation
- Medical Billing & Coding
- Insurance Verification
- Claims Support
- Epic EMR
- HIPAA Compliance
- Revenue Cycle Support
- Data Entry
- Administrative Support
Certification
• Community Health Worker (CHW) Certification, State of Texas
• Patient Navigator Certification, Susan G. Komen Navigator Training Program (In-Progress/Expected 4/2026)
• HIPAA Certification, Federal Healthcare Privacy Compliance
Public Notary, Texas
• Patient Navigator Certification, Susan G. Komen Navigator Training Program (In-Progress/Expected 4/2026)
• HIPAA Certification, Federal Healthcare Privacy Compliance
Public Notary, Texas
Timeline
Community Health Worker
Harris Health System
03.2024 - Current
Patient Access Representative
Harris Health System
09.2019 - 03.2024
Front Office Specialist I
Texas Children’s Hospital
08.2018 - 09.2019
Shipping Clerk
E-commerce Health & Fitness Retailer
06.2014 - 05.2017
Medical Billing and Coding Program -
Ultimate Medical Academy