Erika Love-Jones
Rockford,IL
Summary
Hardworking employee enthusiastic about learning the trucking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Certified Nursing Assistant
On Point Care Medical Staffing
06.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Bus Driver/Paratransit Driver
Rockford Mass Transit District
11.2022 - 05.2023
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Illinois driver's license to enable legal operation of city and paratransit buses for student transport, field trips, and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Retained bus system, route and stop knowledge for informative customer advice.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
Customer Service Representative
Alorica/ Verizon Wireless
06.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Class A CDL Driver - Truck And Bus Driving
160 Academy
Rockford, IL12.2023
ITsupport Professional Certificate - Information Technology
Coursera/ Google Career Certificate
Rockford, IL11.2023
Associate of Arts - Nursing Assistance
Rock Valley College
Rockford, IL06.2014
Skills
- Heavy Lifting
- Paperwork and Documentation
- Maintaining Safety
- Electronic Charting
- Safe Driving Skills
- Valid Illinois Driver's License
- Pre- and Post-Trip Inspections
- Adaptable
- Responding to Emergencies
- Database Administration
- Reliable Team Player
- Vehicle Inspections
- Hardware Updates
- Network Firewall Management
- Data Backups
- Cloud Management
- Problem-Solving Skills
- Cost and Budget Analysis
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- Class B CDL driver
- Class A CDL student / driver
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Certified Nursing Assistant
On Point Care Medical Staffing
06.2023 - Current
Bus Driver/Paratransit Driver
Rockford Mass Transit District
11.2022 - 05.2023
Customer Service Representative
Alorica/ Verizon Wireless
06.2020 - 07.2022
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- Class B CDL driver
- Class A CDL student / driver
Class A CDL Driver - Truck And Bus Driving
160 Academy
ITsupport Professional Certificate - Information Technology
Coursera/ Google Career Certificate
Associate of Arts - Nursing Assistance
Rock Valley College
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