Work History
Summary
Education
Skills
Timeline
Generic

Erika Lovett

Woodstock,GA

Work History

Duty Manager

Prospect Aviation Services
01.2024 - Current
  • Representing the General Manager in selected meetings to communicate our goals and strategies.
  • Assisting passengers with TSA procedures and guiding them to their gates, as well as supporting deplaning processes.
  • Conducting daily briefings with Supervisors and Agents to ensure clear communication and alignment.
  • Managing and supporting Oversized Baggage Handling and Wheelchair Recovery efforts across two contracts to enhance service delivery.
  • Dispatching gate assignments to PSAs, Supervisors, and Ecart drivers using AVTech, ensuring efficient operations.
  • Actively participating in daily business partner briefings to foster collaboration and partnership.
  • Completing investigations and reports for employee injuries to maintain safety standards.
  • Monitoring attendance for Agents and Supervisors daily to ensure adherence to assigned schedules.
  • Communicating effectively with Prospects and Southwest staff through face-to-face interactions, radio transmissions, and phone calls.
  • Overseeing daily startup operations to ensure a smooth workflow.
  • Assisting with customer complaints to enhance passenger satisfaction.
  • Ensuring adequate coverage for both planned ad-hoc SSRs to meet operational demands.

Duty Manager - Wheelchair Passengers Assistance

DGS Delta Global Services - Unifi
09.2021 - 10.2023
  • Managed Agents, Zone Leads, and Supervisors attendance and job performance daily on the concourse.
  • Completed investigations and report for employee injuries to maintain safety standard.
  • Completed any wheelchair passenger injury/incident reports.
  • Assisted with customer complaints to enhance passenger satisfaction.
  • Assisted passengers with pre-boarding and deplaning as needed.
  • Attended daily business partner briefings (Delta) to foster collaboration and partnership.
  • Communicated effectively with Delta Dispatch, Managers, Gate Agents and Red-Coats via face-to-face interactions, radio transmissions and phone calls.
  • Counsel, composed and carried out written notices and corrective actions per company policies.
  • Oversaw and maintained daily operations on the concourses.
  • Conducted daily briefings with Supervisors and Zone leads to ensure clear communication and alignment.
  • Attended safety meetings and completed safety audits per week.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Supervisor /Team Lead - Cabin Services

DGS Delta Global Services
10.2019 - 10.2021
  • Led a team of 6-8 Agents daily to complete cleaning assignments.
  • Communicated effectively with Dispatch to obtain daily assignments.
  • Conducted Electrostatic Fog spraying on every aircraft prior to cleaning.
  • Performed security inspections in accordance with current safety and security procedure as required.
  • Performed Full Search and Canadian Visual sweeps on specific aircraft's as assigned.
  • Organized teams for daily assignments.
  • Assisted teams with lines of service transitions.
  • Conducted daily briefings with all Leads and Cabin Agents.
  • Trained New Hires on ACS Aircraft Cabin searches (full visual)
  • Monitored and enforced safe working habits in accordance with OSHA/TSA/FAA regulation, DGS safety procedures and all applicable laws.
  • Adhered to the Stop Think and Act _ Atlanta Safety Stand Down.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Lead Teacher, Toddler Room

In the Beginning Child Development Center
06.2019 - 01.2020
  • Created and implemented age-appropriate lesson plans and activities that encourage physical, social, emotional and cognitive development.
  • Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
  • Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
  • Led enriching outdoor activities that promoted physical fitness, coordination, and exploration of the natural world.
  • Prepared reports summarizing individual toddlers progress for review by administrators.
  • Administered developmental assessments to evaluate each child''s progress and identify areas for targeted intervention.
  • Encouraged creative expression through art projects or music activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Modeled positive behavior and communication skills for toddlers.
  • Provided daily care routines such as diaper changes, mealtime assistance, and nap supervision, ensuring the well-being of each child in the Toddler Room.
  • Maintained detailed records of each toddlers developmental milestones, using this information to plan future lessons and provide personalized support.
  • Monitored classroom to verify safe and secure environment.

Document Control Supervisor

OSI Optoelectronics, Inc.
03.1999 - 05.2019
  • Collaborated closely with cross-functional teams to ensure seamless integration of documentation processes into overall project planning.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Coordinated document exchange between departments, contractors, suppliers, and customers.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
  • Checked blueprints and drawings for accuracy and completeness.
  • Transmitted documents, organized revisions and tracked changes.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Prepared documents for projects in accordance with project manager, team, or client specifications.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
  • Uploaded company procedures and policies to EDMS, routing for approval and training.
  • Managed training courses, setup and maintenance for document control systems.

Summary

With a proven track record. I excel in enhancing customer satisfaction and operational efficiency. My leadership in team development and performance management, coupled with expertise in customer service and a commitment to professionalism, drives significant service improvements. Skilled in both strategic oversight and hands-on support, I consistently achieve operational satisfaction and positive outcomes.

Education

Bachelor of Arts - Sociology

University of California, Irvine
Irvine, CA

Skills

  • Customer service
  • Professionalism and integrity
  • Team development
  • Performance Management

Timeline

Duty Manager

Prospect Aviation Services
01.2024 - Current

Duty Manager - Wheelchair Passengers Assistance

DGS Delta Global Services - Unifi
09.2021 - 10.2023

Supervisor /Team Lead - Cabin Services

DGS Delta Global Services
10.2019 - 10.2021

Lead Teacher, Toddler Room

In the Beginning Child Development Center
06.2019 - 01.2020

Document Control Supervisor

OSI Optoelectronics, Inc.
03.1999 - 05.2019

Bachelor of Arts - Sociology

University of California, Irvine

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Erika Lovett