Erika Lujan
Summary
Customer-focused Eyewear Specialist achieved notable success in meeting client vision needs while aligning with business goals. Developed long-term customer relationships through exceptional listening skills and a commitment to commercial success, reflected in recognition for top eyewear sales. Enhanced customer experiences by guiding selections of corrective devices tailored to unique needs.
Overview
7
7
years of professional experience
Work History
Optician
Eyecrafters
Fort Worth
02.2019 - 06.2026
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Adjusted eyewear for proper fit and comfort level.
- Educated customers on benefits of eyewear protection options, enhancing their understanding of anti-glare coating and UV protection.
- Guided customers in selecting eyewear and lenses tailored to their specific vision requirements.
- Investigated and resolved customer complaints, ensuring adjustments and repairs met individual eyewear needs.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Instructed customers on how to care for, insert and remove contact lenses.
Education
St Agustine High School
Fort Worth, Tx Skills
- Dispensing eyewear
- Customer measurements
- Contact lens fitting
- Eyewear adjustments
- Pretesting procedures
- Problem solving
- Attention to detail
- Effective communication
- Prescription interpretation
- Retail sales
- Order preparation
- Frame selection
- Repairing glasses
- Optical orders
- Optical measurements
- Optical dispensing
- Prescription interpretation
Languages
Spanish
Professional
References
References available upon request.
Timeline
Optician
Eyecrafters
02.2019 - 06.2026
St Agustine High School