Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Erika Luna

San Antonio

Summary

Highly motivated, organized, resourceful, detail oriented and committed individual. Ability to meet rigorous performance standards and demanding schedules. A hands-on team member who is accustomed to utilizing critical thinking and decision making to provide safety and well-being of population served. Can learn new skills, systems, develop useful expertise and produce significant contributions. Purposeful work ethic and passion to serve.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Direct Care Worker

Compass Connections
04.2024 - Current
  • Assisted child with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to child during difficult times, fostering a sense of trust.
  • Maintained detailed records of child care, documenting progress and areas requiring further attention from healthcare professionals.
  • Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.

Driver

Uber
12.2023 - 04.2024
  • Cleaned vehicle to make excellent first impressions
  • Transported passengers throughout service area with focus on safety, courtesy and timely transport
  • Picked up passengers to safely deliver to requested destination

UC Direct Care

Endeavors
10.2023 - 11.2023
  • Provided direct care of UC, unaccompanied minors
  • Under ORR guidelines to provide the best care for UC's
  • Completed daily logs and required documentation throughout shift
  • Transported UC's to appointments, activities and community outings
  • Observed regulations to protect UC's safety and promote wellness
  • Treated UC's with kindness, dignity, and respect at all times

Shelter Staff

Jogan Health
10.2022 - 02.2023
  • Made sure all clients received proper necessities from food, proper sleeping arrangements, medical assistance, legal aid, etc
  • Ability to provide crisis intervention when appropriate and deescalate the situations that arose
  • Updated and maintained records, including medical records, call records, visit records, ICS 214, ICS201, ICS 213

Children Shelter support

Endeavors
03.2022 - 09.2022
  • Transported clients to appointments, activities and community outings
  • Observed regulations to protect client safety and promote wellness
  • Treated clients with kindness, dignity and respect at all times

Area Lead

Bakkavor Foods
08.2018 - 03.2022
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
  • Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
  • Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team

Quality Control

Bakkavor Foods
06.2017 - 08.2018
  • Helped resolve production problems by notifying supervisors and working on corrective actions
  • Managed compliance programs, including employee training, audit coordination and reporting
  • Maintained quality standards and production consistency by reviewing and approving procedural changes

Quality Assurance

Lone Star Bakery
08.2011 - 06.2017
  • Formulated and adjusted QA standards and organizational policies to promote productivity and quality products
  • Reported product progress and plans to upper management
  • Supervised product tests, created mitigation plans and met appropriate project deadlines

Skills

  • Time management
  • Product inspection
  • Documentation
  • Safety protocols
  • Safety control
  • Care monitoring

Certification

  • FEMA - IS 100
  • FEMA - IS 120
  • FEMA - IS 200
  • FEMA - IS 235
  • FEMA - IS 700
  • FEMA - IS 800
  • FEMA - IS 2200
  • Red Cross - CPR

Timeline

Direct Care Worker

Compass Connections
04.2024 - Current

Driver

Uber
12.2023 - 04.2024

UC Direct Care

Endeavors
10.2023 - 11.2023

Shelter Staff

Jogan Health
10.2022 - 02.2023

Children Shelter support

Endeavors
03.2022 - 09.2022

Area Lead

Bakkavor Foods
08.2018 - 03.2022

Quality Control

Bakkavor Foods
06.2017 - 08.2018

Quality Assurance

Lone Star Bakery
08.2011 - 06.2017

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Erika Luna