Erika Lutz
Columbus,OH
Summary
Multifaceted professional with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
10
10
years of professional experience
Work History
Animal Care Specialist
Columbus Humane
04.2024 - 04.2026
- Provided daily care and enrichment for diverse animal species, ensuring their well-being and comfort.
- Monitored animal health, identified behavioral changes, and reported concerns to veterinary staff promptly.
- Assisted in training programs for volunteers, enhancing their skills in animal handling and welfare practices.
- Maintained cleanliness of facilities, adhering to safety protocols and promoting a hygienic environment for animals.
- Collaborated with team members to develop personalized care plans for animals based on individual needs and behaviors.
Shores Region Aide (Seasonal Zookeeper)
Columbus Zoo Family of Parks
04.2023 - 01.2024
- Assisted in daily animal care ensuring compliance with health and safety regulations.
- Supported educational programs by engaging visitors and providing information about wildlife conservation.
- Maintained cleanliness and organization of exhibit areas to enhance visitor experience.
- Collaborated with team members to implement effective animal enrichment activities promoting well-being.
Security Ranger
Columbus Zoo Family of Parks
05.2017 - 04.2023
- Supervised daily operations and ensured safety protocols were followed during guest interactions.
- Trained new staff on park policies, safety procedures, and effective guest communication techniques.
- Patrol grounds to ensure safety of the team, guests, and animals.
- Attend to injured team members or guests until medical personnel arrived.
- Active participant in the Emergency Response Plan and successfully passed a semi-annual weapons test to be apart of the Strategic Response Team.
- Complete and maintain daily logs, incident reports, and other required paperwork.
- Assisted Animal Care with nightly temperature and perimeter checks.
Certified Trainer
Panera Bread
11.2015 - 05.2017
- Developed and delivered training programs to enhance team member skills and operational efficiency.
- Facilitated onboarding processes for new employees, ensuring seamless integration into company culture.
- Assessed training needs through performance evaluations and employee feedback to improve program effectiveness.
- Coordinated ongoing training sessions to keep staff updated on menu changes and customer service standards.
Education
Bachelor of Science - Zoology
The Ohio State University
Columbus, OH12-2021
Skills
- Time management
- Client communication
- Compassion and empathy
- Animal enrichment & socialization
- Habitat maintenance
- Zoonotic disease prevention
- Animal handling & restraint
- CPR and First Aide
- EBI Certified
- PetPoint and ZIMS
Timeline
Animal Care Specialist
Columbus Humane
04.2024 - 04.2026
Shores Region Aide (Seasonal Zookeeper)
Columbus Zoo Family of Parks
04.2023 - 01.2024
Security Ranger
Columbus Zoo Family of Parks
05.2017 - 04.2023
Certified Trainer
Panera Bread
11.2015 - 05.2017
Bachelor of Science - Zoology
The Ohio State University