Erika Macias
Dodge City,KS
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and service standards at Farmers Insurance, Rodrigo Ruvalcaba Agency. Demonstrating strong multitasking and team collaboration, I effectively balanced customer needs with accurate cash handling, driving efficiency and positive guest experiences. My approach combines expert customer service with a clean focus on achieving results through improved performance metrics.
Overview
5
5
years of professional experience
Work History
Waitress/Bartender
Cowboy Capital
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Customer Representative
Farmers Insurance , Rodrigo Ruvalcaba Agency
09.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
Waitress
La Curva Mexican Restaurant
06.2019 - 07.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Cimarron High School
Cimarron, KSSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Payment Processing
Timeline
Waitress/Bartender
Cowboy Capital
05.2024 - Current
Customer Representative
Farmers Insurance , Rodrigo Ruvalcaba Agency
09.2022 - 01.2024
Waitress
La Curva Mexican Restaurant
06.2019 - 07.2022
High School Diploma -
Cimarron High School
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