Erika Magana
Avondale
Summary
Dynamic Licensed Realtor Associate with a proven track record at My Home Group, excelling in buyer representation and client management. Leveraged strong communication skills to negotiate favorable contracts and enhance transaction outcomes. Recognized for in-depth local knowledge and fostering lasting client relationships, driving repeat business and referrals.
Overview
14
14
years of professional experience
Work History
Licensed Realtor Associate
My Home Group
03.2020 - Current
- Guided clients through home buying and selling processes, ensuring tailored service.
- Negotiated contracts to secure favorable terms for clients, enhancing overall transaction outcomes.
- Conducted market analysis to identify trends and inform pricing strategies for properties.
- Built and maintained strong relationships with clients, fostering repeat business and referrals.
- Collaborated with mortgage brokers, inspectors, and other professionals to streamline transactions.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
Patient Financial Services Representative
Banner Health
05.2016 - 07.2019
- Managed patient billing inquiries, ensuring accurate and timely responses.
- Facilitated payment arrangements, providing clear explanations of financial responsibilities and options.
- Coordinated insurance verification processes.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
Beneficiary Service Representative
General Dynamics
03.2012 - 05.2016
- Provided exceptional customer service to beneficiaries, ensuring accurate information delivery and issue resolution.
- Managed complex inquiries regarding benefits, demonstrating thorough knowledge of policies and procedures.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed sensitive beneficiary information with utmost confidentiality, adhering to privacy guidelines and regulations.
Education
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Strong communication skills
- Tech-savvy mindset
- Buyer representation
- Property management
- Conflict resolution
- In-depth local knowledge
- Multilingual abilities
- Works well independently
- Client-oriented
- Clean driving record
- Client management
- Property tours and inspections
- Leasing and sales
Languages
Spanish
Professional Working
Timeline
Licensed Realtor Associate
My Home Group
03.2020 - Current
Patient Financial Services Representative
Banner Health
05.2016 - 07.2019
Beneficiary Service Representative
General Dynamics
03.2012 - 05.2016
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College