Erika Malagon-Ramirez
Vancouver,WA
Summary
-Talented Dental Assistant with 8 + years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
- Energetic Dental assistant, front office worker, offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
-Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
-Self-motivated receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
- Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Brester Dentistry
2022.10 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Dental Assistant/Orthodontic Assistant
Must Love Kids Pediatric Dentistry
2014.07 - 2022.10
- Front office duties
- Scheduling appointments
- Confirming appointments
- Post op phone calls
- Prophylaxis
- Digital x-rays
- Chair side dental assisting
- Dental treatment chair side dental assisting
- Back office inventory training
- Orthodontic procedures
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Hostess/To Go Specialist
Olive Garden
2012.12 - 2014.08
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Checked and restocked server areas and organized and got change for front counter.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Used cash registers and credit card machines to cash out customers.
Customer Service Associate
Pac Sun
2012.11 - 2013.02
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payments, generated bills and filled out warranty cards.
Education
Associate of Arts - Hygiene
Clark College
Vancouver, WA06.2026
Dental Assistant Certificate - Dental Assisting
Charter College
Vancouver, WA06.2014
High School Diploma -
Heritage High School
Vancouver, WA06.2012
Skills
- Advising and Educating Patients
- Treatment Room Preparation
- Customer Service
- Treatment Planning
- Oral Hygiene Techniques
- Taking Medical and Dental Histories
- Disinfection and Sterilization
- Dental Radiography
- Preliminary Impressions
- Patient Flow Management
- Inventory Management
- Detail-Oriented
- Patient Care Standards
- Postoperative Care Instructions
- Organization and Prioritization
- Restorative Materials
- Fluoride Treatments
- Appointment Scheduling
- Sealant Application
- Teamwork and Collaboration
- 2 years orthodontic training
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Attention to Detail
- Documentation and Reporting
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
- Orthodontic dental assistant training - 2020
Languages
Spanish
Native or Bilingual
Volunteer Experience
SHARE Men's Shelter Oct 2023- Serving the homeless and men in shelter food
SHARE Backpack For kids Jan 2024- Preparing bags of food for children, working in the warehouse
FVRL Operations Center Dec 2023- helping create holiday cards for people in need, senior homes.
Timeline
Front Desk Receptionist
Brester Dentistry
2022.10 - Current
Dental Assistant/Orthodontic Assistant
Must Love Kids Pediatric Dentistry
2014.07 - 2022.10
Hostess/To Go Specialist
Olive Garden
2012.12 - 2014.08
Customer Service Associate
Pac Sun
2012.11 - 2013.02
Associate of Arts - Hygiene
Clark College
Dental Assistant Certificate - Dental Assisting
Charter College
High School Diploma -
Heritage High School
- Certified Dental Assistant
- First Aid/CPR Certified
- Orthodontic dental assistant training - 2020
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