ERIKA MARTIN
Lancaster,SC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Business Assistant
Heartland Dental
04.2024 - Current
- Organized and maintained company files and records, ensuring accuracy and confidentiality
- Maintained customer databases and tracked client interactions
- Handled accounts payable and receivable tasks such as invoicing clients
- Answered incoming calls from customers in a professional manner to address inquiries or complaints
- Attended events on behalf of the organization when necessary
- Updated information on organization website and managed social media accounts by creating posts and interacting with followers
- Participated in regular meetings and brainstorming sessions to discuss new ideas, client projects and assignments
- Identified internal problems, recommending solutions to upper management
Atlantic Oral, Implant and Facial Surgery
03.2023 - 02.2024
- Greeted and registered patients
- Scheduled/confirmed appointments, followed up on cancellations and no shows, received, and distributed mail
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services provided
- Assist the surgeon chairside during procedures, including operatory setup, anesthesia administration, and cleanup
- Preparing patients for surgery and monitoring vital signs during procedures
- Monitoring stock of surgical supplies and medication, and replenishing these as needed
- Ensuring that instruments and equipment are effectively maintained
- Operating X-ray and 3D scanning equipment and developing radiographs for diagnostic purposes
Vantastic Mobility, Wheelchair Accessible Dealership
09.2021 - 03.2023
- Grew sales by 55% through lead generation and business development, but most significantly, I was driven by my passion to comprehend the significance of helping clients with mobility issues regain their independence by offering services like detailed descriptions of wheelchair accessible vehicles, modifications to existing vehicles, rental options, or assisting with financial solutions
- Developed and implemented promotional campaigns to increase sales
- Analyze customer feedback and develop strategies to improve customer satisfaction
- Monitor and analyze competitor activities, and adjust strategies as needed
- Assist customers by identifying their unique mobility needs and finding vehicles or adaptive equipment that match their needs
- Maintained good lender relations throughout
- Arranged vehicle transactions for customers with no credit to those with credit above, adhering to dealership and finance lender policies, which produced the fastest funding and the highest degree of client satisfaction
Capital Club, Ram Partners LLC
08.2020 - 09.2021
- Managing day-to-day operations
- Delegating tasks to employees
- Assisting with maintenance, vendor, and move-in/out schedules
- Monitor and resolve resident complaints
- Collecting and recording monthly rent payments, as well as posting late fees and eviction fees
Smiles in The Sun, General Dentistry
04.2018 - 08.2020
- Assisted dentist in patient care, including preparation, cleaning, and instrument sterilization
- Maintain patient records, such as charts and x-rays
- Performed office duties such as scheduling appointments, filing, and billing
- Patients were educated on oral hygiene and preventive care methods
Mixologist
Ilios Noche
06.2011 - 08.2018
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Prepared classic, modern, and unique cocktails for each customer.
Education
DA Completion - Dental Assisting
Lake Norman Dental School
Mooresville, NC12.2018
High School Diploma -
East Mecklenburg
Charlotte, NC06.2005
Skills
- Effective negotiation skills
- Multitasker Master
- Highly organized
- Reliability
- Business Intelligence
- Problem-solving aptitude
- Crisis Management
- Team building
- Cross-functional team leadership
- International mobility management
- Quality Assurance
- Highly reliable
- Service-oriented mindset
- Time management abilities
- Adaptability
- Conflict Resolution
- Professionalism
- Anticipating guest needs
- Basic accounting
- Health codes compliance
- Marketing and sales experience
- Outstanding customer service
- Cleanliness and sanitation
- Adult AED and CPR
- Hospitality service expertise
- Technical aptitude
- Interpersonal communications
- Customer service
Timeline
Business Assistant
Heartland Dental
04.2024 - Current
Atlantic Oral, Implant and Facial Surgery
03.2023 - 02.2024
Vantastic Mobility, Wheelchair Accessible Dealership
09.2021 - 03.2023
Capital Club, Ram Partners LLC
08.2020 - 09.2021
Smiles in The Sun, General Dentistry
04.2018 - 08.2020
Mixologist
Ilios Noche
06.2011 - 08.2018
DA Completion - Dental Assisting
Lake Norman Dental School
High School Diploma -
East Mecklenburg
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