Summary
Overview
Work History
Education
Skills
Timeline
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Erika Martinez

Tooele,UT

Summary

Team-oriented professional with expertise supervising in any projects, overseeing task and managing . Bilingual employee, can speak English and Spanish.

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Overview

13
13
years of professional experience

Work History

Assistant Shipping Manager

Purple
Granstville , UT
02.2017 - Current
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Presented metric reporting and account reviews to the team and clients.
  • Improved quality processes for increased efficiency and effectiveness.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems and protecting company reputation and loyal client base.
  • Worked with customers to understand requirements and provide exceptional service.

Lead Housekeeper

5 Palms
Kailua, HI
03.2015 - 04.2016
  • Cleaned rooms Oversee the work of housekeeping Ensure training of hire Team leader Honors I was received employee of the month certificate for being a outstanding , very reliable and having perfect attendance.
  • Examined many rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory, products and submitted listsfor items requiring immediate reorder.

Cashier

Wendy's
Tooele, UT
01.2012 - 07.2012
  • Handing all the cash transactions Receive payment by cash credit cards and etc.
  • Providing training and assistance to new joined cashier Maintaining monthly, weekly, and daily report of transactions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.

Education

Diploma -

Tooele High School
Tooele, UT
05.2014

Skills

  • Shipping method determination
  • Cargo shipment weighing
  • Cargo unloading
  • Shipping documents preparation
  • Organized
  • Product identification
  • Welcoming guests
  • Team collaboration
  • Customer assistance
  • Safety and compliance
  • Quality control management
  • Customer service excellence
  • Packaging
  • Self-motivated
  • Computer proficient
  • Professional telephone demeanor
  • Creative problem solving
  • Good listening skills
  • Multi-line phone talent
  • Bilingual Spanish/English

Timeline

Assistant Shipping Manager

Purple
02.2017 - Current

Lead Housekeeper

5 Palms
03.2015 - 04.2016

Cashier

Wendy's
01.2012 - 07.2012

Diploma -

Tooele High School

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Erika Martinez