Hi, I’m
Erika Mazur
Glenshaw,PA
Summary
A highly skilled and results-driven Interim Director with extensive experience leading teams, managing complex projects, and driving organizational growth in fast-paced environments. Adept at quickly assessing business needs, implementing strategic initiatives, and delivering measurable results within short timelines. Proven expertise in fostering cross-functional collaboration, optimizing operational processes, and leading change management efforts. Strong track record of managing budgets, improving efficiency, and mentoring senior leadership. Seeking a Director position to leverage leadership capabilities, strategic vision, and operational expertise to contribute to the long-term success of an innovative organization
Overview
12
years of professional experience
Work History
Bloom Insurance Agency
Interim,Director of Training & Licensure Education
09.2024 - Current
Job overview
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Led the creation of engaging e-learning modules, offering employees flexible learning options.
- Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
- Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
- Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
- Managed new employee training process for more than 3,500 employees each year.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management & clients.
- Directed more than 40 training programs and development paths for managers and supervisors.
Bloom Insurance Agency
Account Manager
03.2024 - 09.2024
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Bloom Insurance Agency
Senior Training Manager
09.2020 - 03.2024
Job overview
- Increased employee retention rates by creating engaging and relevant professional development opportunities.
- Evaluated training program effectiveness, making data-driven adjustments when necessary for optimal results.
- Created assessment tools for evaluating employee competencies pre-and post-training, identifying areas requiring additional support or instruction.
- Implemented innovative instructional design techniques for engaging and effective training content delivery.
- Partnered with HR personnel in workforce planning efforts to forecast future staffing needs based on anticipated skill requirements.
- Aligned training content with company objectives, ensuring that employees were well-equipped to meet organizational goals.
- Incorporated diverse learning styles into the creation of training materials, accommodating employee preferences and enhancing overall understanding.
- Ensured compliance with industry-specific regulations through targeted training programs designed to educate employees on relevant policies and practices.
- Developed custom e-learning modules for remote employees, expanding access to valuable professional development resources.
Robert Half
Account Executive
01.2020 - 03.2020
Job overview
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Grace Pacific
Project Manager, Training
06.2018 - 09.2019
Job overview
- Developed comprehensive project plans, ensuring alignment with stakeholder requirements and expectations.
- Leveraged industry best practices in project management methodologies for consistent success across various projects.
- Drove process optimization efforts within the organization by sharing knowledge of innovative tools, techniques, and methodologies utilized in successful projects.
- Optimized resource allocation by accurately forecasting project needs and adjusting as necessary throughout the project lifecycle.
- Improved project efficiency by implementing streamlined processes and effective communication strategies among team members.
- Managed cross-functional teams for successful project delivery within budget and on schedule.
United Health Care
Senior Operational Trainer
03.2014 - 06.2018
Job overview
- Supported the successful integration of newly acquired organizations into existing systems by designing customized operational training curriculums.
- Increased productivity with targeted training initiatives designed to improve key performance metrics.
- Facilitated cross-functional collaboration within the organization by leading hands-on workshops and team-building exercises.
- Streamlined onboarding process, decreasing time-to-competency for new employees through focused training efforts.
- Enhanced operational efficiency by developing and implementing comprehensive training programs for new hires.
- Improved overall staff performance through consistent coaching, mentoring, and reinforcement of best practices in daily operations.
- Collaborated with management to identify training needs, aligning curriculum with organizational objectives.
- Established a positive learning environment that fostered open communication and encouraged continuous improvement among trainees.
- Reduced employee turnover by delivering engaging and effective operational training sessions.
WellCare
Trainer
10.2012 - 02.2014
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
Education
Hawaii Pacific UniverisityHonolulu, HI
MBA from Organizational Change
Pennsylvania State UniversityState College, PA
Master of Science from Business Statistics
Skills
- E-learning strategies
- Team management
- Leadership development
- Virtual training
- Performance evaluation
- Curriculum design
- Learning management systems
- Needs assessment
- Blended learning
- Organizational development
- Problem-solving
- Effective communication
- Decision-making
Timeline
Interim,Director of Training & Licensure Education
Bloom Insurance Agency
09.2024 - Current
Account Manager
Bloom Insurance Agency
03.2024 - 09.2024
Senior Training Manager
Bloom Insurance Agency
09.2020 - 03.2024
Account Executive
Robert Half
01.2020 - 03.2020
Project Manager, Training
Grace Pacific
06.2018 - 09.2019
Senior Operational Trainer
United Health Care
03.2014 - 06.2018
Trainer
WellCare
10.2012 - 02.2014
Hawaii Pacific Univerisity
MBA from Organizational Change
Pennsylvania State University
Master of Science from Business Statistics
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