Erika McAnn
Lago Vista,TX
Summary
Results-oriented Senior Account Specialist with more than 25 years of experience in managing client accounts nationwide, correcting issues, accounting, bank reconciliations, and customer service. Adept at entering orders and following up with customers. Valued team player with a keen eye for detail and almost a decade of experience proofreading legal leasing documents. Great command of the English language and possess excellent time management and interpersonal skills. Proficient in Chicago Manual of Style and Associated Press style guides.
Overview
29
29
years of professional experience
1
1
Certification
Work History
National Channel Manager
International Business Training Association
04.2022 - Current
- Facilitate channel engagement to support territory sales goals.
- Work on leads generated by sales team to set up additional meetings.
- Create and manage social media campaigns to increase brand engagement.
- Oversee preparation of marketing copy, images, videos, emails, and other collateral.
- Renews contracts/licenses.
- Accounts Payable and Accounts Receivable.
Senior Account Representative
Blue Moon Software, Inc.
09.2002 - 06.2021
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Handled day to day accounting and reconciliations.
- Managed between 20-40 customer calls per day.
- Processed client payments and updated accounts.
- Contacted customers to assess satisfaction and current needs.
- Edited and proofread legal leasing documents.
Automotive Biller
Mercedes Benz Of Tucson
09.2001 - 08.2002
- Executed billing tasks in terms of new and used car sales and recorded information in company databases.
- Responsible for weekly payroll of all employees.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
Customer Service Specialist
IBM
05.2000 - 09.2001
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems, and providing product information.
Automotive Biller
Saturn Of Danvers
01.1998 - 05.2000
- Executed billing tasks in terms of new and used car sales, and recorded information in company databases.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Automotive Biller
Sudbay Motors
08.1995 - 01.1998
- Executed billing tasks in terms of all new and used car sales, and recorded information in company databases.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled daily deposits.
Education
Journalism
Front Range Community College
Westminster, COHigh School Diploma -
Boulder High School
Boulder, CO05.1990
Skills
- Sales proficiency
- Department collaboration
- Document management
- Proofreading/editing expertise
- Call center experience
- Account management
- Data tracking
- Store opening and closing
- Cash Handling
- Great command of English language
- Keen eye for detail
- Excellent time management & interpersonal skills
- Microsoft Word expertise
Certification
- Certified Copyediting and Proofreading (Three certifications)
Timeline
National Channel Manager
International Business Training Association
04.2022 - Current
Senior Account Representative
Blue Moon Software, Inc.
09.2002 - 06.2021
Automotive Biller
Mercedes Benz Of Tucson
09.2001 - 08.2002
Customer Service Specialist
IBM
05.2000 - 09.2001
Automotive Biller
Saturn Of Danvers
01.1998 - 05.2000
Automotive Biller
Sudbay Motors
08.1995 - 01.1998
Journalism
Front Range Community College
High School Diploma -
Boulder High School
- Certified Copyediting and Proofreading (Three certifications)
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