Erika Medina
Clifton
Summary
Skilled in customer service and data entry, I excel in high-pressure environments, evidenced by my time at Holy Name Medical Center where I enhanced customer loyalty through empathetic conflict resolution. My expertise in active listening and problem-solving significantly improved call efficiency and customer satisfaction at Food Universe Marketplace.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Holy Name Medical Center
02.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Coordinator
Food Universe Marketplace
08.2019 - 07.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Education
High School Diploma -
Clifton High School
Clifton06-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Holy Name Medical Center
02.2021 - 10.2024
Customer Service Coordinator
Food Universe Marketplace
08.2019 - 07.2020
High School Diploma -
Clifton High School
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