Erika Melendez
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Security finance
Temple
02.2023 - 07.2026
- Assisted in managing daily operations of loan processing team.
- Coordinated customer service efforts to enhance client satisfaction.
- Developed training materials for new hires on loan procedures.
Assistant Manager
Service Loans
11.2022 - 04.2024
- Processed loan applications, determining debt to income ratio and reviewing Transunion credit reports to assess creditworthiness.
- Handled inbound calls for account inquiries, loan renewals, and payment processing, ensuring customer satisfaction.
- Conducted outbound calls for collections, solicitations, skip tracing, and established payment plans for delinquent accounts, improving recovery rates.
- Achieved weekly goals set by the Branch Manager by focusing on the individual customer needs.
- Facilitated effective communication by averaging 80 to 150 calls each day to assist customers.
- Updated files for existing customers, maintaining the standard upheld held by the Branch Manager
Education
Marantha Christian Academy
Gainesville, GASkills
- Loan processing
- Credit analysis
- Collections management
- Financial analysis
- Customer service
- Team leadership
- Team leadership
- Team leadership
Accomplishments
- Two years of bi-lingual Customer Service experience in a retail loan setting.
- A high number of client compliments that acknowledge superior client service and support as well as dedication to my team and the company.
Timeline
Assistant Manager
Security finance
02.2023 - 07.2026
Assistant Manager
Service Loans
11.2022 - 04.2024
Marantha Christian Academy