Erika Menendez
Las Vegas,NV
Summary
Driven Housekeeping Supervisor with a proven track record at Park MGM, enhancing guest satisfaction through exceptional cleanliness and sanitation standards. Expert in managing housekeeping teams and streamlining operations for efficiency. Skilled in guest relations and customer service, significantly improving the guest experience. Demonstrates a strong ability to train staff in safety and operational protocols, ensuring top-notch service delivery.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Park MGM
Las Vegas, NM
03.2023 - 04.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Machine Operator
Poly America
Las Vegas, NV
07.2020 - 02.2023
- Keep production lines in acceptable operation.
- Determine and report faulty equipment, including filling out hourly inspection sheets based on production quality.
- Works safely, follows safety rules and regulations, and assists supervisors and managers in maintaining a safe and healthy work environment.
- Ensure sufficient supply of raw production materials on a daily basis to guarantee uninterrupted and efficient operations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Housekeeper
MGM Grand
Las Vegas, NV
08.2019 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV05.2019
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Timeline
Housekeeping Supervisor
Park MGM
03.2023 - 04.2023
Machine Operator
Poly America
07.2020 - 02.2023
Housekeeper
MGM Grand
08.2019 - 06.2021
High School Diploma -
Desert Pines High School