Erika Menjivar Lopez
El Paso
Summary
Organized and reliable candidate, successful in managing multiple tasks with positive and enthusiastic attitude to contribute to the success of the team through hard work, problem-solving and excellent organizational skills. Bilingual in Spanish and English to offer the understanding diversity of cultures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Innovative Healthcare Centers
05.2023 - 12.2024
- Primary Spanish liaison for all clinics in DC and assisting Baltimore locations.
- Scheduling expert in new patients intakes including Ortho, Neuro, and Physicians services.
- Performed tech duties.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Managed patients records with strict adherence to confidentiality and accuracy standards.
- Verified patients insurance, eligibility and benefits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Crew Member
Thompson Hospitality
06.2020 - 07.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience orders.
- Trained new team members on procedures, customer service, and sales techniques.
Cashier
McDonald's
06.2018 - 05.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers to complete purchases, locate items, and join rewards programs.
- Responded promptly to request for assistance, spills and customers inquires.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Mentored new employees on cashier duties and best practices, improving overall staff performance
Education
Bachelor of Science - Health Sciences
Washington Adventist University
Takoma Park, MD04-2023
High School Diploma -
John F Kennedy High School
Silver Spring, MD06-2019
Skills
- Administrative and Office support
- Case Management
- New hire training
- Proficient in WebPT and Tebra
- Insurance verification
- Multitasking ability
- Teamwork and Collaboration
- Patient care
- Patient records management
- Care planning
- Communication
Certification
- Performance Enhancement Specialist
- Adult CPR/AED
Timeline
Patient Care Coordinator
Innovative Healthcare Centers
05.2023 - 12.2024
Crew Member
Thompson Hospitality
06.2020 - 07.2023
Cashier
McDonald's
06.2018 - 05.2020
- Performance Enhancement Specialist
- Adult CPR/AED
Bachelor of Science - Health Sciences
Washington Adventist University
High School Diploma -
John F Kennedy High School
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