ERIKA MEZA-MORAN
El Paso
Summary
Reliable and detail-oriented professional pursuing a role in corrections. Strong background in compliance, risk evaluation, customer interaction, and safety. Demonstrates excellent judgment, communication skills, and a calm, professional demeanor in high-pressure environments. CPR and First Aid certified with experience managing responsibilities with integrity and teamwork
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Underwriter
Fred Loya Insurance
El Paso
10.2024 - Current
- Assessed risk and policy compliance on a day basis.
- Handled sensitive documentation with accuracy and confidentiality.
- Collaborated across departments while upholding regulatory standards.
- Evaluated CLUE reports and Motor Vehicle Records (MVRs) to ensure compliance and accurately assess risk.
Packager
Amazon
El Paso
11.2023 - 02.2024
- Organized finished products in shipping areas for transport.
- Assisted in the organization of warehouse storage areas as needed.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
- Labeled packages with appropriate information such as weight and destination.
- Operated machinery used for packaging processes including shrink-wrapping machines, taping machines, labeling equipment and box sealers.
Greeter
AMC Theatres
Temecula
02.2023 - 07.2023
- Checked expiration dates on food products regularly to maintain freshness standards.
- Verified that all products were properly labeled before stocking them onto shelves.
- Answered customer inquiries about merchandise and services.
- Managed concession stand operations efficiently, ensuring quick and accurate order preparation while maintaining a safe workspace.
- Monitored customer activity in order to detect potential theft or safety hazards.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
Cashier & Customer Service
Circle K
El Paso
02.2022 - 11.2022
- Maintained security over inventory during packing and shipping.
- Operated machinery and enforced store policy and monitored safety risks.
- Handled cash and high volume transactions under pressure.
- Reported incidents and ensured a secure environment for staff and customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
Crew Member
Sonic
El Paso
01.2021 - 02.2021
- Conducted safety checks.
- Followed company protocols for efficiency and compliance.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Server
Mariscos Cullacan
Horizon
11.2019 - 07.2020
- Worked with large crowds and ensured guest safety and satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Education
J.M. Hanks High School
El Paso, TXSkills
- Compliance & Policy Enforcement
- Conflict Resolution & De-escalation
- Attention to Detail
- Report Writing & Documentation
- Crisis Response Awareness
- Team Collaboration
- Verbal & Written Communication
- Compliance monitoring
Timeline
Underwriter
Fred Loya Insurance
10.2024 - Current
Packager
Amazon
11.2023 - 02.2024
Greeter
AMC Theatres
02.2023 - 07.2023
Cashier & Customer Service
Circle K
02.2022 - 11.2022
Crew Member
Sonic
01.2021 - 02.2021
Server
Mariscos Cullacan
11.2019 - 07.2020
J.M. Hanks High School
Similar Profiles
Dasia JaramilloDasia Jaramillo
Licensed Insurance Agent at Fred Loya Insurance CompanyLicensed Insurance Agent at Fred Loya Insurance Company
Genevieve JuradoGenevieve Jurado
Lack of Communication Clerk at Fred Loya InsuranceLack of Communication Clerk at Fred Loya Insurance
APRIL GARCIAAPRIL GARCIA
Licensed CSR at Fred Loya Insurance CompanyLicensed CSR at Fred Loya Insurance Company
Keiry Flores FrescasKeiry Flores Frescas
Customer Service Representative at Fred Loya Insurance CompanyCustomer Service Representative at Fred Loya Insurance Company
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing