Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Miles

Columbus

Summary

Dedicated professional with a background at Alta Home Health Care, adept in data entry and compassionate communication. Excelled in enhancing customer satisfaction and maintaining meticulous records. Demonstrated critical thinking and a commitment to quality care, fostering trust and efficiency.

Overview

10
10
years of professional experience

Work History

Intake Specialist

I-Care
01.2019 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Medical Assistant

Alta Home Health Care
02.2015 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Medical Assisting - Medical Assisting

American School Of Technology
Columbus, OH
11-2005

GED -

Walnut Ridge
Columbus, OH
05-1997

Skills

  • Data entry
  • Intake assessment
  • Compassionate communication
  • Critical thinking skills

Timeline

Intake Specialist

I-Care
01.2019 - Current

Medical Assistant

Alta Home Health Care
02.2015 - Current

Medical Assisting - Medical Assisting

American School Of Technology

GED -

Walnut Ridge

Similar Profiles

CREATE PROFILE
Erika Miles