Erika Miller
Bloomfield,NJ
Summary
Hard-working, passionate child-care, and customer service worker. Motivated to broaden her horizons to continue to be in roles centered on one-on-one professional interactions. Versatile worker with 10+ years of child-care and job positions facilitating positive customer service interactions.
Overview
6
6
years of professional experience
Work History
Vacation Rental Property Manager
Self/Vrbo
01.2021 - Current
- Communicates with guests, answering any questions, concerns, or requests, and problem-solves any actions needed
- Develops and maintains relationships with guests, providing excellent service to ensure guests are comfortable and have all needs met
- Manages the entire process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in, and check-out times
- Coordinates cleaning services, landscapers, and repairs
- Develops and implements policies and procedures for rental property
In-Home Childcare Provider
Private Household
09.2017 - Current
- Ensured the safety and security of all children in the care
- Created age-appropriate activities, games, and crafts that promote educational learning, and child development
- Monitored children's health and behavior and administered necessary remedies for various ailments
- Collaborated with parents or guardians to ensure open communication regarding the child's development, health, behavior, and any concerns
- Established positive relationships with children, parents, and guardians
- Implemented approaches and plans to handle challenging situations calmly and productively
- Maintained cleanliness and organization of childcare areas
- Coordinated scheduling with parents or guardians for pick up/drop offs and activities
- Supervised meals, nap times, and outdoor playtime
- Transported children to and from scheduled activities in a punctual manner.
Cashier/Dockhand
Huletts Landing Marina
05.2022 - 07.2022
- Transcribed and confirmed boater registration
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Provided clear and precise instructions to customers to correctly and safely dock boats
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Maintained cleanliness, neatness, and organization of customer areas
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Operated cash register
- Activated fuel pumps to fill fuel tanks of boats.
Dance Instructor
Fusion Dance Centre
09.2017 - 06.2019
- Implemented teaching students choreography, and correcting movements
- Encouraged a fun and friendly environment
- Collaborated with co-workers
- Created lesson plans every three months
- Demonstrated the ideal behavior and skills to children
- Maintained accomplishing set chores around the studio (i.e cleaning floors, cleaning mirrors, cleaning ballet bars, cleaning acro mats)
- Operated backstage help for yearly recital.
Education
Associate Degree - Early Childhood Elementary Education
Union County College
Cranford, NJ01.2020
High School Diploma -
Westfield High School
06.2017
Skills
- Critical Thinking and Problem Solving
- Communication
- Effective Time Management
- Ability to Multitask
- Customer Service
- Fast Learner
- Ability to Work in a Team
- Communication skills
Timeline
Cashier/Dockhand
Huletts Landing Marina
05.2022 - 07.2022
Vacation Rental Property Manager
Self/Vrbo
01.2021 - Current
In-Home Childcare Provider
Private Household
09.2017 - Current
Dance Instructor
Fusion Dance Centre
09.2017 - 06.2019
Associate Degree - Early Childhood Elementary Education
Union County College
High School Diploma -
Westfield High School