ERIKA M. MORAN
Brooklyn Heights,OH
Summary
Experienced training professional with proven track record in developing and implementing effective training programs. Strong focus on team collaboration and achieving tangible results. Reliable and adaptable, skilled in instructional design, leadership, and performance evaluation. Known for fostering supportive learning environment and driving continuous improvement. Adept, highly extroverted, communicator with skills to make connections with others, with strong background in developing and implementing training programs. Successfully led multiple initiatives to enhance student performance and engagement. Demonstrated expertise in instructional design and training delivery.
Overview
17
17
years of professional experience
Work History
Child Protection Specialist 3
Cuyahoga Co. Div. of Children & Family Services
11.2022 - Current
- Reduced risk of harm to children by identifying potential hazards and taking appropriate preventive measures.
- Ensured compliance with state regulations and agency policies through meticulous record-keeping and adherence to established procedures.
- Documented data and completed accurate updates to case records.
- Increased efficiency in case management through diligent organization, documentation, and timely follow-up on assigned cases.
- Advocated for clients' best interests during case conferences, court hearings, and other decision-making forums related to child welfare and the adoption process.
- Educated clients, caregivers, and foster parents regarding the individual processes they would be completing.
Phlebotomist/Blood Collections Coordinator
American Red Cross
01.2022 - 06.2022
- During a time of critically low blood supply, I became employed by the ARC to assist in recruiting donors and collecting blood.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Educating the public that each donation saves three lives and certain blood types were especially needed.
- Required explaining complicated procedures and unexpected outcomes of the procedures, including unpleasant physical reactions.
- I adapted my Veterinary Medical and EMT skills and was able to apply this knowledge base to the collection protocol.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Collection statistics were entered into the ARC’s database while adhering to ARC, FDA, state, and federal protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Veterinary Hospital Manager/Licensed Veterinary Nurse
TLC Animal Hospital
02.2021 - 12.2021
- Manager for in upwards of a million-dollar companion animal practice; oversaw entire facility to support efficient operations, both interpersonal and mechanical issues
- Active as RVT as needed and when administration schedule allowed
- Created employee manual and implemented policies; organized employee training program to advance individual’s skill set
- Responsible for practice public relations, advertising, and client base growth and retention
- Developed and maintained quality control protocol for entire practice from practice finances (P&L, ARs, payroll, etc.), inventory management, client education, and regulation compliance (state/federal/professional)
- Focused on developing the positive energy contained within the practice and the unique abilities of each staff member; supported solution finders vs problem creators
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
Emergency Management Specialist
Cuyahoga Co. Dept. of Public Safety & Justice Serv
04.2017 - 12.2019
- Active daily liaison, requiring daily and multi-faceted communications between citizens, municipalities, City of Cleveland, and the County during immediate crises for safety of public and efficient use of available resources.
- Increased public awareness on disaster preparedness through the development of educational materials and outreach activities.
- One of two OEM Specialists who lead Outreach Events with public and taught them emergency management and how to integrate it into their household; response, recovery, and mitigation (e.g Go Kits)
- Designated as Lead Analyst for the migration of over 30,000 registrants to a new Mass Notification System in a five-day period with a team of only three people
- Appointed as Lead Coordinator for the 2020 EMAP re-accreditation process, a yearlong preparatory and presentation process.
- Primary coordinator for State Mandated School Safety Plans and Director for follow up TableTop Exercises for individual schools to practice safety drills at a level beyond basic exiting premises.
- Ensured existing Emergency Action Plans and Annexes, plus newly drafted plans were compliant with State and Federal regulations.
- Certified in over 85+ FEMA and other preparedness courses
Certified Court Mediator
Cuyahoga Co. Juvenile Justice Ctr. Dept. of PS&JS
10.2014 - 04.2017
- Facilitated legally binding Shared Parenting, Visitation, Grandparent and/or Companionship Time Agreements through the process of guided Alternative Dispute Resolution.
- Educated disputing parties on their rights and responsibilities during the mediation process, empowering informed decision making.
- Enhanced communication between parties for mutually satisfactory agreements with active listening and empathy techniques.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Results of mediations were quantified by entering into databases, including monthly and yearly statistics.
Associate Professor, Veterinary Science Technology
State University of New York
08.2007 - 06.2014
- Cultivated a supportive classroom atmosphere with active listening and constructive feedback.
- Designed innovative course materials for improved student engagement.
- Served on academic committees to influence policy and enhance institutional effectiveness.
- Organized extracurricular activities that enriched students'' educational experience while also promoting community involvement.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Promoted a positive learning environment by fostering strong relationships with students, parents, and staff members.
- Improved student retention rates by providing timely feedback, tailored support services, and close monitoring of progress throughout the semester.
- Maintained regular office hours to provide struggling students with additional course help.
Education
Juris Doctor - Litigation, Trial Advocacy, And ADR
The University of Akron School of Law
Akron, OHBachelor of Science - Organizational Communications
Cleveland State University
Cleveland, OHAssociate of Science - Veterinary Science Technology
St. Petersburg College
St. Petersburg, FloridaSkills
- Educator
- Advocate
- Courtroom testimony
- Teamwork and cooperation
- Excellent communication
- Relationship building
- Conflict resolution
- Analytical skills
Hobbies and Interests
- Animal Rescue and Sheltering
- Community Service
- Conflict Resolution
- Photography
- Quilting
- Hiking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Child Protection Specialist 3
Cuyahoga Co. Div. of Children & Family Services
11.2022 - Current
Phlebotomist/Blood Collections Coordinator
American Red Cross
01.2022 - 06.2022
Veterinary Hospital Manager/Licensed Veterinary Nurse
TLC Animal Hospital
02.2021 - 12.2021
Emergency Management Specialist
Cuyahoga Co. Dept. of Public Safety & Justice Serv
04.2017 - 12.2019
Certified Court Mediator
Cuyahoga Co. Juvenile Justice Ctr. Dept. of PS&JS
10.2014 - 04.2017
Associate Professor, Veterinary Science Technology
State University of New York
08.2007 - 06.2014
Juris Doctor - Litigation, Trial Advocacy, And ADR
The University of Akron School of Law
Bachelor of Science - Organizational Communications
Cleveland State University
Associate of Science - Veterinary Science Technology
St. Petersburg College
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