Hi, I’m
Erika Monge
Managment
Los Angeles,CA
Summary
Strong customer service and communication skills with an innate ability to resolve complex problems. Able to multi-task and handle high pressure environments. Proven abilities in working with diverse teams exhibiting leadership and project management skills. Key strengths are: Self-motivated individual with the ability to work independently. Quick learner, bringing innovative, resourceful problem solving skills to the workplace. Enjoys contributing to a team to obtain overall goals and objectives of an organization.
Overview
8
years of professional experience
Work History
TargetSan Francisco, CA
Executive Team Leader - Closing
11.2022 - 04.2023
Job overview
- Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
- Knowledge of guest service fundamentals, experience building and managing guest first culture
- Skills in recruiting, selecting and talent management of hourly team members and leaders
- Ability to manage multiple specialty businesses and balance team member expertise in each area to effectively manage teams in each department
- Managed store with over 150 team members
TargetSan Francisco, CA
Small Format Team Leader - Beauty
01.2019 - 11.2022
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Skills in planning department daily/weekly workload to support business priorities and deliver on sales goals
- Lead team of consultants who are knowledgeable and passionate about Beauty, both in Core and Ulta Beauty by staying current on brands, trends and promotions
- Supported multiple departments with daily task such as: Human resources, Assets Protection, Customer Service and Tech
TargetSan Francisco, CA
Small Format Team Member
05.2017 - 01.2019
Job overview
- Created a welcoming experience by greeting all guest and making recommendations in the beauty department.
- Be knowledgeable about the tools, products, and services available in the total store, and specific to my area, to solve issues for the guest and improve their experience.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
Centinela Pet Feed & SupplySanta Monica, CA
Staff Member
09.2015 - 08.2016
Job overview
- Ability to learn and retain technical nutritional information, product knowledge and deliver that information to the customer in a positive manner to increase store sales
- Assist with cashiering, bagging and customer carry outs
- Maintain all areas of the store in organization including: stocking and replenishment, signage, maintenance and cleanliness
Education
San Francisco State University
B.A from Psychology
05.2018
Santa Monica College
AA from Liberal Arts: Social and Behavioral Science
06.2016
Skills
- Process Improvement Initiatives
- Goals and Performance
- Staff Motivation
- Inventory Control Processes
- Sales
- Team Development
- Staff Development
- Performance Management
- Talent Management
- Customer Relationship Management
- Verbal and Written Communication
- Customer Service
- Best Practice Implementation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Team Leader - Closing
Target
11.2022 - 04.2023
Small Format Team Leader - Beauty
Target
01.2019 - 11.2022
Small Format Team Member
Target
05.2017 - 01.2019
Staff Member
Centinela Pet Feed & Supply
09.2015 - 08.2016
San Francisco State University
B.A from Psychology
Santa Monica College
AA from Liberal Arts: Social and Behavioral Science