Erika Montalvo
Chicago,Illinois
Summary
Dynamic professional with extensive experience at Joseph Concrete LLC, excelling in office administration and customer service. Proven ability to manage sensitive information and maintain confidentiality while enhancing communication processes. Skilled in document preparation and appointment scheduling, fostering strong relationships with clients and colleagues alike.
Overview
2010
2010
years of professional experience
Work History
Secretary
Joseph Concrete Llc
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
Medical Assistant
Bishops
Chicago, IL
05.2009 - 07.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Medical Assistance - Medical Assistance
Everest College
Skokie, IL09.2010
High School Diploma -
Forman High School
Chicago, IL06.2006
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Document preparation
- Calendar management
- Quickbooks
- Inventory purchasing
- Phone reception
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Bishops
05.2009 - 07.2009
Secretary
Joseph Concrete Llc
Medical Assistance - Medical Assistance
Everest College
High School Diploma -
Forman High School