Erika Moore
Reno,Nevada
Summary
Well-qualified Customer Service Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Coordinator
Pasha Group
11.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Shipping vehicles to and from Hawaii
Call Center Representative
Teleperformance
05.2020 - Current
- Answer calls and assist customers with their auto loans
- Explain simple interest - provide lien releases and title - process payments - submit claims
Administrative Assistant
BTB Financials
11.2018 - Current
- Data Entry, Bookkeeping and office administration maintained, sort and organized clients files - created, balanced and generated PNL did accounting - made spread sheets answer phones - maintained bosses calendear
Call Center Representative
Advanced Call Center Technologies
10.2010 - 11.2011
- Answer calls and assist customers with their cable service process payments - make claims - set up appointment for installation
Education
Western Career College
San Leandro, California09.1989
Contra Costa College
San Pablo, California06.1988
Skills
- Data entry
- Bookkeeping
- Spreadsheets
- Scheduling
- Shipping and receiving
- 10-key
- Excel and Microsoft
Hobbies and Interests
- Spending time with my family
- Loving to learn
- Challenging myself to do better
Timeline
Customer Service Coordinator
Pasha Group
11.2021 - Current
Call Center Representative
Teleperformance
05.2020 - Current
Administrative Assistant
BTB Financials
11.2018 - Current
Call Center Representative
Advanced Call Center Technologies
10.2010 - 11.2011
Western Career College
Contra Costa College
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