Erika Munguia
Surprise,AZ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
17
17
years of professional experience
Work History
Sales Associate
Kohls Department Store
10.2023 - 01.2024
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Amazon Delivery Driver
Amazon
07.2023 - 10.2023
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Inspected load security and checked for damages.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Amazon Warehouse
Amazon
01.2023 - 07.2023
- Implemented cost-saving measures within the warehouse operation without compromising quality or customer satisfaction levels.
- Operated equipment while observing standard safety procedures.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Consistently lifted materials weighing as much as 50 pounds.
Sales Associate
The Team Shop
02.2007 - 11.2011
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Medical Assisting
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ08.2014
High School Diploma -
Trevor G Browne
Phoenix, AZ08.2005
Skills
- Reliable and Responsible
- Money Handling
- Inventory and Stocking
- Merchandise Recommendations
- Honest and Dependable
- Adaptable and Flexible
- Exceptional customer service
- Creative Thinking
- Decision-Making
- Verbal/written communication
- Register Opening and Closing
- Store Opening and Closing
- POS Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Kohls Department Store
10.2023 - 01.2024
Amazon Delivery Driver
Amazon
07.2023 - 10.2023
Amazon Warehouse
Amazon
01.2023 - 07.2023
Sales Associate
The Team Shop
02.2007 - 11.2011
No Degree - Medical Assisting
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Trevor G Browne
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