Erika Nestor
Lafayette,LA
Summary
Detail-oriented and organized professional with over a decade of customer service experience. Recognized as a top sales representative through effective communication and strong customer relationships. Seeking to leverage skills to enhance customer satisfaction and drive sales success.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walker First Turn
Scott, LA
08.2025 - Current
- Implemented Lightspeed to manage inventory, organize customer information and demographics, and follow up with customers to generate sales.
- Averaged selling 20+ tractors, side by sides, lawn mowers, motorcycles, ATV’s and dirt bikes per month.
- Assisted customers in selecting products and understanding features.
- Greeted customers and provided exceptional customer service.
Sales Representative
Lafayette Power Sports
Lafayette, USA
07.2022 - 07.2025
- Top Sales Representative in October, November, and December of 2022 as well as February and March of 2023.
- Sold various types of vehicles including ATVs, side-by-sides, golf carts, lawn mowers, and boats using advanced knowledge of the vehicles and their parts.
- Leveraged knowledge of vehicle types to ensure accurate product information and support informed customer decisions.
- Engaged with customers to provide timely updates on product details and enhance customer satisfaction.
- Collaborated with service, parts, and builders to deliver exceptional service and address customer needs effectively.
Customer Service Representative
State Farm Insurance - Dana Mathewson Agency
Toledo, USA
10.2021 - 07.2022
- Facilitated vehicle towing, car rental, windshield repair, and maintenance services for insured customers to ensure timely support.
- Assisted insured customers by setting up vehicle towing services, car rental services, windshield repair, and other maintenance work.
- Collaborated with customers to design commercial, pet, auto, homeowner's, and renter's insurance policies tailored to their needs.
- Agency was used to test out new nationwide billing system.
Lead Production
FedEx Office and Print Center
Toledo, USA
03.2020 - 10.2021
- Printed and designed a multitude of products for both individuals and local businesses, which included labels, wedding invitations, menus, blueprints, and business cards.
- Packaged, shipped, and processed packages in a safe and timely manner.
- Troubleshot and repaired printers, maintaining operational efficiency and minimizing downtime.
Education
Bedford Senior High School
Temperance, MISome College (No Degree) - Criminal Justice
Monroe Community College
Monroe, MISkills
- Sales techniques
- Inside and outside sales
- Sales strategy development
- Online sales strategies
- Sales consultation
- Vehicle knowledge
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
Timeline
Sales Associate
Walker First Turn
08.2025 - Current
Sales Representative
Lafayette Power Sports
07.2022 - 07.2025
Customer Service Representative
State Farm Insurance - Dana Mathewson Agency
10.2021 - 07.2022
Lead Production
FedEx Office and Print Center
03.2020 - 10.2021
Bedford Senior High School
Some College (No Degree) - Criminal Justice
Monroe Community College