ERIKA NOONAN
Principal Program Manager
Waldorf,MD
Summary
Dynamic Principal Program Manager at Macy's, specializing in cloud transformation and Agile methodologies. Spearheaded $1M data implementation project, realizing $700K in cost savings. Established history of effective budget management and stakeholder engagement, propelling cross-functional teams to surpass project goals and improve operational efficiency.
Overview
16
16
years of professional experience
Work History
Principal Program Managemer
Macy's
Atlanta, GA
08.2022 - 03.2025
- Led strategic business initiatives: a $1M Terra data to GCP implementation, a COS project integration program, and a $10M Citibank project.
- Led cross-functional teams (DevOps, Security, Application owners) to implement cloud transformation and best practices.
- Led an indirect global team of 30 scrum/cross-functional teams, including vendor partners, to deliver 46 regulated submissions, over 1K infrastructure releases, three regulatory audits, technical debt removal, and ongoing DevSecOps enablement per plan.
- Led product release framework and redefined quality documentation processes and communications protocol.
- Led multiple data transformation and governance initiatives for EDA (Enterprise Data Analytics), Data Science, Engineering, and Infrastructure.
- Managed a $3 M budget forecast for a 6-month program to deliver new user applications and infrastructure, achieving a $700K cost savings.
- Tracked vital project milestones and recommended adjustments to Project Managers.
- Partnered with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
- Trained all personnel in Agile processes and tools.
- Led the implementation of Service Now in the enterprise.
- Led the data analytics team's Power BI/Power Apps and Power Automate implementation.
- Created processes and procedures for Power Automate.
- Developed daily dashboards for the CFO for Macy's and Bloomingdale's.
- Awarded three spot bonuses
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Sr. Program Manager
United States Air Force
Washington, D.C.
08.2020 - 08.2022
- Led and delivered 2M Service Now migration and Microsoft migration to Microsoft 365, Power BI, and Power Automate for the United States Air Force Audit Agency.
- Led the end-to-end operations of SharePoint and Configuration Departments, directing a global team of 40 direct reports to achieve strategic objectives such as enforcing new policies for Personal information in various locations in the system and setting up more guard rails for Military bases worldwide.
- Authored playbooks for SharePoint, Power Automate, and Power BI / Power Apps to standardize procedures across the enterprise while working with engineers to migrate from Microsoft to Microsoft 365.
- Led weekly data reporting procedures to executive management, reducing our workload from 3 days to 10 hours by creating automated processes to gather information and communicate better across teams.
- Developed key project milestones and suggested modifications to Project Managers.
- Partnered with senior leadership of the business community to identify and prioritize opportunities for utilization.
- Oversaw all SDLC and Agile projects in the Program Management Office.
Sr. Project Manager/Configuration Manager
PCI
Dayton, OH
09.2018 - 08.2020
- Successfully led and executed a $7 million program to redesign the user experience workflow of the logistics tracking system.
- Directed the Wright-Patterson AFB program, encompassing four projects to address outdated Logistics tracking issues, improve tracking and reporting mechanisms, enhance tracking and help desk functionalities, secure firewall vulnerabilities, and more.
- Led the design and development of configuration management documentation in alignment with program requirements.
- Conducted detailed analyses of engineering change proposals and recommended modifications based on contractor data.
- Developed Configuration Management planning documentation while coordinating and leading Configuration Change Control Boards (CCBs) initiatives along with Change Management Boards.
Configuration Manager / Program Manager
Lockheed Martin
Aberdeen Proving Ground, MD
05.2014 - 06.2018
- Led three engineering and infrastructure teams on a $2 million project for Cyber Command.
- Led engineering teams and 24/7 monitoring of satellite and radar communication systems, composed of (3 projects, JTT/TGS global, budget, etc.) to fix radar coding problems / improve communication situation / upgrade satellite capabilities / secure combination vulnerability / etc.
- Led all engineering deliverables, overseeing obligations and expenditures while facilitating project activities and monitoring adherence to the Integrated Master Schedule, process compliance audits, etc.
- Led multiple satellite and radar communication systems to help users troubleshoot issues and system disruptions while collaborating with engineers on coding assignments, user onboarding, etc.
- Streamlined cross-functional team processes by creating Project Task Forms to enhance resource allocation and operations and the submission of Contract Data Requirements Lists (CDRLs) process.
- Led continuous process improvement initiatives in JTT/TGS groups, following CMMI model benchmarks.
- Centralized data for hardware asset management, software security, and risk tracking within the PMO.
- Managed a $3M budget forecast for a 6-month program to deliver a new training user application and infrastructure, achieving a $400K cost savings.
- Managed Data Centers. This included designing and configuring all HVAC, network, racks, routers, switches, and circuits.
- Coordinated fiber cabling installation and inspection scheduling for all global data centers.
Project Manager, PMO Veterans Affairs
XO Consultants
Washington, D.C.
05.2013 - 05.2014
- Created project plans and timelines to guide effective execution.
- Led cross-functional teams to ensure alignment and on-time delivery.
- Facilitated regular status meetings to track progress and resolve issues.
- Managed multiple projects with competing deadlines efficiently.
- Developed project plans detailing scope, resources, and timelines for stakeholders.
- Managed project risks by identifying potential challenges and implementing mitigation strategies.
- Oversaw resource allocation to optimize team performance and project efficiency.
- Developed and implemented public affairs strategies to promote organizational goals.
- Attended conferences, workshops, seminars, and other events related to public affairs activities.
- Managed internal affairs investigations into alleged misconduct by department personnel.
Contractor Project Manager
Karder Inc
Alexandria, VA
05.2012 - 09.2013
- Directed server installations and configurations to ensure optimal performance across systems.
- Administered user accounts and permissions in Active Directory, maintaining security standards.
- Collaborated with IT teams to streamline network operations, enhancing user support.
- Developed IT governance frameworks to ensure compliance and manage risks effectively.
- Oversaw technology upgrades to boost operational efficiency organization-wide.
- Partnered with the executive team to craft a long-term technology roadmap.
- Devised cybersecurity strategies safeguarding organizational data from threats.
- Assessed emerging technologies to drive innovation and support growth.
Contractor Project Manager/Business Analyst
Addx, Inc
Alexandria, VA
12.2012 - 04.2013
- Managed stakeholder communication to align on updates and project progress.
- Led planning sessions to define project scope, goals, and deliverables.
- Implemented strategies to mitigate risks effectively, ensuring project success.
- Collaborated with vendors for the timely procurement of essential materials.
- Adjusted project timelines for optimal resource allocation.
- Contributed innovative solutions, enhancing team performance.
- Worked with diverse coworkers to resolve product-related issues.
- Documented program planning and evaluation for internal records.
Network Design Engineer
DISA
Fort Meade, MD
07.2009 - 04.2012
- Designed network architectures to optimize communication efficiency across departments.
- Developed technical documentation for network configurations and procedures.
- Conducted risk assessments to ensure compliance with security standards.
- Provided technical support and training on network protocols and usage.
- Collaborated with diverse teams to achieve objectives and resolve product-related issues.
- Prioritized tasks to efficiently meet service goals and deadlines.
- Resolved customer issues promptly, ensuring high levels of satisfaction through knowledgeable service.
- Installed structured cabling systems for voice, data, and video applications.
- Collaborated with project managers to ensure timely completion of installations.
Education
Master of Science (MS) - Information Systems
Harvard University
MA01-2007
Master of Science (MS) -
University Of Phoenix
AZ01.2007
Bachelor of Applied Science (B.A.Sc.) - Computer and Information Sciences and Support Services
University of Maryland College Park
MD01.1998
Skills
- Cloud transformation
- Agile methodologies
- Data analytics
- Budget management
- DevSecOps implementation
- IT governance
- Cloud computing
- Project management
- Team leadership
- Budget forecasting
- Stakeholder engagement
- Risk assessment
- Configuration management
- Software development
- Agile methodology
- Program management
- DevOps principles
- Disaster recovery
- Software deployment
- ITIL framework
- Infrastructure automation
- Network administration
- System administration
- Stakeholder management
Affiliations
- National Black MBA
- Black People in Data Science
- NAACP Prince Georges County Planning Committee
Enviroment
- Environment: SharePoint, Jenkins, GitHub, Power BI, Agile, ServiceNow, Clarity, SDLC, CMS, SOW, SLA, SQL, Azure, ServiceNow.
Timeline
Principal Program Managemer
Macy's
08.2022 - 03.2025
Sr. Program Manager
United States Air Force
08.2020 - 08.2022
Sr. Project Manager/Configuration Manager
PCI
09.2018 - 08.2020
Configuration Manager / Program Manager
Lockheed Martin
05.2014 - 06.2018
Project Manager, PMO Veterans Affairs
XO Consultants
05.2013 - 05.2014
Contractor Project Manager/Business Analyst
Addx, Inc
12.2012 - 04.2013
Contractor Project Manager
Karder Inc
05.2012 - 09.2013
Network Design Engineer
DISA
07.2009 - 04.2012
Master of Science (MS) - Information Systems
Harvard University
Master of Science (MS) -
University Of Phoenix
Bachelor of Applied Science (B.A.Sc.) - Computer and Information Sciences and Support Services
University of Maryland College Park