Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Quote
Work Authorization
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Erika Oglesby

Erika Oglesby

Charlotte,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Work From Home(Remote) position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience
1
1
Language

Work History

Tax Preparer

Best Tax Service LLC
12.2018 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Assessed client tax situations to determine best filing options.
  • Built strong rapport with clients through clear communication and regular updates on status of their tax filings.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within field of taxation.

Natural Hair Specialist

Self-Employed
01.2015 - Current
  • Evaluated client needs and recommend treatments and strategy to achieve desired result, while maintaining hair health
  • Consult with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care
  • Recorded notes for future reference, including customer preferences and services delivered
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
  • Researched latest trends in hair and makeup to stay updated on color, style and technique
  • Created memorable customer experiences by including special services such as head and neck massages during appointments
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
  • Keyboarding 50+ words per minute.

Remote Sales Representative

Easy Rest Adjustable Beds
08.2019 - 03.2020
  • Sales calls providing prospective customers with information about Easy Rest branded adjustable beds prior to assisting customers with appointment scheduling for presentation.
  • Managed approximately 100 incoming calls, emails and faxes per day from customers.
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Inbound Customer Service Representative

Connextions Inc
12.2012 - 03.2014
  • Evaluated and responded to incoming sales leads
  • Understanding of human and requests for technical support assistance behavior
  • Documented all transactions and support Excellent interactions in system for future reference
  • Sale expertise addition to knowledge base
  • Built and provided basic end-user troubleshooting
  • Excellent laptop and desktop support on Windows, Linux and Mac Networking systems
  • Engaged end users and answered questions via email, phone, website live chat and in forums Clear communication
  • Assisted customers with product selection based Excellent on stated needs, proposed use and budget Customer service
  • Created support documentation that empowered and enabled user community to extend skills, Excellent leverage system features and find resolutions to Customer consultation questions without intervention from support team
  • Provided Tier 1 IT support to non-technical internal users personnel through desk side support services Product expertise
  • Worked with software development team on Excellent reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Assistant Store Manager

Family Dollar Stores Inc
01.2012 - 12.2012
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Maintained high levels of organization in store by directing customers and replenishing merchandise
  • Performed mandatory audits to ensure compliance in all areas were met
  • Conducted store inventories once per quarter
  • Trained and managed associates in customer service and sales techniques
  • Monitored security and handled incidents calmly
  • Answered questions about store policies and concerns to support positive customer experiences
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Restaurant Waitress

Halftime Sports Bar & Grill
01.2009 - 09.2010
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.

Personal Care Assistant

Elite Home Care
01.2009 - 09.2010
  • Monitored and assisted residents through individual service plans modulated by facility
  • Recorded status and duties completed in logbooks for management
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Scheduled and accompanied clients to medical appointments
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Provided compassionate and patient-focused care to cultivate well-being
  • Shopped for groceries regularly in order to keep house stocked with necessities
  • Remained alert to problems or health issues of clients and competently responded
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Documented vitals, behaviors and medications in client medical records
  • Ran errands for customers, including shopping, and picking up other necessities
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Completed regular check-ins and progress report for each client
  • Cleaned residences and care areas to ensure comfort and safety of each client.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Scheduled and accompanied clients to medical appointments.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Education

Cosmetology - Cosmetology And Business

Rowan Cabarrus Community College
Kannapolis, NC
01.2017

High school or equivalent - GED

GED Rowan Cabarrus Community College
Salisbury NC
01.2001

Skills

  • Customer Service
  • Cosmetology
  • Outbound sales
  • Hair styling
  • Desktop support
  • Help desk
  • Technical support
  • Software troubleshooting
  • Organization skills
  • Document Preparation
  • Income Tax Preparation
  • Relationship Building
  • Client Communication
  • Data inputting
  • Data Gathering
  • Verbal/written communication
  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Client Services
  • Paperwork Processing
  • Telephone reception
  • Technical Troubleshooting
  • Sales Support
  • High-volume call centers
  • Computer Skills
  • Call center experience
  • Typing Speed
  • Issue Research
  • Knowledgebase software
  • Resolving issues
  • Answering questions
  • Appointment Scheduling
  • Quality Assurance
  • Logging call information

Timeline

Remote Sales Representative

Easy Rest Adjustable Beds
08.2019 - 03.2020

Tax Preparer

Best Tax Service LLC
12.2018 - Current

Natural Hair Specialist

Self-Employed
01.2015 - Current

Inbound Customer Service Representative

Connextions Inc
12.2012 - 03.2014

Assistant Store Manager

Family Dollar Stores Inc
01.2012 - 12.2012

Restaurant Waitress

Halftime Sports Bar & Grill
01.2009 - 09.2010

Personal Care Assistant

Elite Home Care
01.2009 - 09.2010

Cosmetology - Cosmetology And Business

Rowan Cabarrus Community College

High school or equivalent - GED

GED Rowan Cabarrus Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Work Authorization

Authorized to work in the US for any employer

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Erika Oglesby