Erika Ogwo
Park Forest,IL
Summary
Dynamic Process Assistant with a proven track record at Amazon, skilled in workflow management and safety protocols. Successfully optimized processes, enhancing team performance and reducing errors. Adept at assignment delegation and fostering cross-functional communication, contributing to operational excellence and a compliant work environment.
Overview
2027
2027
years of professional experience
Work History
Process Assistant - Pack Singles
Amazon
2025.04 - Current
- Analyzed process data to identify trends and recommend improvements.
- Coordinated cross-functional communication to resolve operational issues swiftly.
- Facilitated daily briefings to align team objectives with organizational goals.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Trained staff on safety protocols and operational procedures, fostering a culture of compliance and awareness.
Process Assistant - AFE Pack/Sort
Amazon
2021.08 - 2025.04
- Optimized workflow processes, ensuring timely completion of tasks and adherence to operational standards.
- Assisted in training new team members on Amazon systems and best practices for efficiency.
- Monitored inventory levels, coordinating with teams to prevent stock shortages and maintain productivity.
- Implemented process improvements that reduced errors and enhanced overall team performance.
- Collaborated with cross-functional teams to streamline operations and enhance communication across departments.
- Analyzed data for process evaluation, recommending adjustments based on findings to improve accuracy.
FC Associate
Amazon
2018.08 - 2021.08
- Picked ordered items
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed orders precisely for correct items, sizes and quantities.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Debt Collector
ICS
2008 - 2020.03
- Initiated contact with customers to negotiate payment plans and resolve outstanding debts.
- Documented interactions and updates in customer accounts using proprietary software systems.
- Handled inbound and outbound calls to facilitate debt collection processes efficiently.
- Educated customers on repayment options, fostering understanding of debt responsibilities.
- Utilized billing software to track account statuses and document collection activities.
- Communicated effectively with patients regarding their financial responsibilities and options.
Education
Bachelor of Science - Organizational Behavior
New York University
New York, NYSkills
- Safety management
- Workflow management
- Assignment delegation
- Management support
Timeline
Process Assistant - Pack Singles
Amazon
2025.04 - Current
Process Assistant - AFE Pack/Sort
Amazon
2021.08 - 2025.04
FC Associate
Amazon
2018.08 - 2021.08
Debt Collector
ICS
2008 - 2020.03
Bachelor of Science - Organizational Behavior
New York University