Erika Ortiz
Savannah,GA
Summary
Experienced leader with strong military background in Military Intelligence and Logistics Branch. Strong ability to guide teams, manage projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
25
25
years of professional experience
Work History
Shift Supervisor
Starbucks
Savannah, GA
12.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained new team members on service protocols and product knowledge.
- Managed inventory levels, placing orders to maintain stock availability.
- Assisted in creating a positive customer experience through effective communication and service.
Barista
Starbucks
Savannah, GA
10.2018 - 12.2025
- Crafted high-quality beverages using espresso machines and brewing equipment.
- Provided exceptional customer service while managing complex orders in fast-paced environment.
- Trained new baristas on coffee preparation techniques and customer engagement strategies.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
Senior Intelligence Analyst
United States Army
Fort Stewart, GA
12.2009 - 01.2016
- Analyzed intelligence data to identify trends and inform strategic decision-making.
- Developed detailed reports on operational environments, enhancing unit situational awareness.
- Collaborated with cross-functional teams to integrate intelligence assessments into mission planning.
- Mentored junior analysts in intelligence gathering techniques and analytical methodologies.
Logistics Specialist
United States Army
Joint Base Lewis-McCord
04.2001 - 11.2009
- Coordinated logistics operations to ensure timely delivery of supplies and equipment.
- Managed inventory of unit property, maintaining accurate stock levels and reducing discrepancies.
- Developed and implemented standard operating procedures to enhance unit operational efficiency.
- Trained junior staff on logistical regulations and inventory management systems.
Education
Associate of Applied Science - Intelligence Operations Studies
Cochise College
Douglas, AZ08-2012
Skills
- Communication Skills - Verbal & writing skills in both English and Spanish
- Computer Skills - efficient experience and knowledge with MS programs to include Word, Excel, and Powerpoint
- Inventory control and record keeping
- Inventory of materials and data keeping & recording
Affiliations
United States Army - Quartermaster Corps (2001-2009)
United States Army - Military Intelligence (2009-2016)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shift Supervisor
Starbucks
12.2025 - Current
Barista
Starbucks
10.2018 - 12.2025
Senior Intelligence Analyst
United States Army
12.2009 - 01.2016
Logistics Specialist
United States Army
04.2001 - 11.2009
Associate of Applied Science - Intelligence Operations Studies
Cochise College