Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Ortouste

Valencia,CA

Summary

Proven in enhancing customer satisfaction and streamlining operations, I excelled at La Neva Bakery by mastering food preparation and leveraging my bakery equipment knowledge. My adeptness in customer service and team collaboration significantly contributed to operational efficiency. Achievements include maintaining high-quality standards and improving product merchandising, ensuring customer delight and safety compliance.

Overview

7
7
years of professional experience

Work History

Bakery Clerk

La Neva Bakery
06.2023 - Current
  • Answered customer questions about products and services and promoted key items.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened and closed the store

Business Owner

Erika Ortouste
04.2020 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Delivery Driver

Postmates, UberEates, Instacart, Doordash, GrubHub
03.2017 - 07.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

High School Diploma -

Canyon High School
Canyon Country, CA
05.2019

Skills

  • Customer Service
  • Food Preparation
  • Bakery equipment knowledge
  • Customer Satisfaction
  • Food handling safety
  • Cash Handling
  • Customer inquiries
  • Team Collaboration
  • Product Merchandising

Languages

Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
Spanish
Limited Working

Timeline

Bakery Clerk

La Neva Bakery
06.2023 - Current

Business Owner

Erika Ortouste
04.2020 - Current

Delivery Driver

Postmates, UberEates, Instacart, Doordash, GrubHub
03.2017 - 07.2023

High School Diploma -

Canyon High School

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Erika Ortouste